Activities Supervisor - KUWAIT - Exclusive NEW Health Club

Activities Supervisor - KUWAIT - Exclusive NEW Health Club

Join Ras Al Ardh Health Club

Ras Al Ardh Health Club is set to redefine the luxury health, fitness and wellbeing experience in Kuwait. Located in one of the country’s most prestigious destinations, our brand-new club is being created around an uncompromising commitment to excellence, combining world-class fitness, wellness, family and lifestyle experiences within one exceptional environment.

This is an exciting opportunity to join the team at the beginning of our journey. As part of the opening team, you will have the opportunity to help shape the culture, service standards and member experience of a completely new premium health club. We are looking for passionate, ambitious and highly motivated professionals who take genuine pride in delivering exceptional service and creating memorable experiences for members.

At Ras Al Ardh, we believe that great clubs are built by great people. We are therefore looking for individuals who share our passion for excellence, demonstrate strong leadership and have experience working within premium, luxury or hospitality-led environments. Whether your expertise is in fitness, family, spa, sales, member experience or club operations, you will play an important role in establishing Ras Al Ardh as one of Kuwait’s leading health and wellness destinations.

This is more than simply a new job opportunity — it is the chance to be part of something from the very beginning. You will work alongside an experienced leadership team, contribute to the creation of new standards and have the opportunity to develop your career within a truly ambitious premium health club.

If you are passionate about people, performance and delivering exceptional experiences, we would love to hear from you. Join us and help shape the future of health, fitness and wellbeing in Kuwait.

Department: Family & Activities
Reports to: Family Manager
Direct Reports: Activities Instructors / Activity Team
Location: Ras Al Ardh, Kuwait
Employment: Full Time
Salary: 500 KWD per month (approximately equivalent to £1,460 UK gross per month / £17,500 - £18,000 gross per year)

Role Purpose

The Activities Supervisor is responsible for the day-to-day operation and delivery of the Ras Al Ardh activities programme, ensuring members and their families have access to a varied, engaging and professionally delivered range of activities.

The role will lead the Activities team, coordinate daily programmes, maintain high standards of safety and presentation, and ensure every activity reflects the premium positioning of Ras Al Ardh.

The Activities Supervisor will be highly visible and hands-on, actively engaging with members and participants while supporting the Family Manager in developing the overall family and activities proposition.

1. Activities Operations

• Lead the daily operation of the activities programme.
• Ensure all scheduled activities start and finish on time.
• Coordinate activity instructors and team members.
• Allocate staff according to the daily programme.
• Monitor attendance and capacity.
• Ensure equipment and activity spaces are prepared before sessions.
• Manage changes, cancellations and substitutions.
• Ensure smooth communication between the Activities team and other departments.
• Complete daily operational checks.

2. Activity Programme

• Support the Family Manager in creating a varied programme suitable for different ages and interests.

Activities may include:

• Kids’ sports.
• Football.
• Basketball.
• Tennis.
• Swimming-related activities where appropriate.
• Dance.
• Martial arts.
• Arts and crafts.
• Games.
• Team challenges.
• Holiday camps.
• Family activities.
• Competitions and tournaments.
• Outdoor activities.
• Special events.

The programme should be regularly reviewed to ensure it remains fresh, relevant and well attended.

3. Member Experience

• Welcome participants and families.
• Create a fun, energetic and inclusive environment.
• Build relationships with regular participants.
• Understand member and family preferences.
• Encourage participation and repeat attendance.
• Ensure activities cater for different abilities where appropriate.
• Gather feedback from members and parents.
• Identify opportunities to improve the activity experience.

Member experience objective:

• The objective is for members to feel that Ras Al Ardh offers an experience, not simply a timetable of classes.

4. Team Leadership

• Lead and motivate Activities team members.
• Conduct daily team briefings.
• Allocate instructors to sessions.
• Monitor punctuality and attendance.
• Observe activities and provide feedback.
• Coach team members on engagement and service standards.
• Support recruitment and onboarding.
• Identify training and development requirements.
• Ensure instructors understand club policies and procedures.
• Recognise excellent performance.
• Address performance issues appropriately.

5. Safety & Risk Management

• Safety is a key responsibility of the role.
• Ensure appropriate supervision during all activities.
• Follow club health and safety procedures.
• Ensure appropriate staff-to-participant ratios.
• Complete equipment safety checks.
• Ensure activities are appropriate for the age and ability of participants.
• Follow emergency procedures.
• Ensure accidents and incidents are reported correctly.
• Remove damaged or unsafe equipment immediately.
• Escalate safeguarding concerns where applicable.
• Ensure instructors understand emergency and first-aid procedures.

6. Equipment & Facilities

• Ensure activity areas are clean, safe and ready for use.
• Check equipment before sessions.
• Maintain appropriate equipment storage.
• Report damaged or missing equipment.
• Monitor equipment requirements.
• Support regular stocktaking.
• Ensure equipment is returned and stored correctly after use.

7. Events & Special Programmes

• Support the Family Manager with the delivery of:

Programmes and events may include:

• Family events.
• Kids’ events.
• Holiday programmes.
• School-holiday camps.
• Sports tournaments.
• Competitions.
• Themed activity days.
• Family challenges.
• Member social events.
• Seasonal programmes.
• Open days and promotional events.

Ensure events are properly planned, staffed and delivered.

8. Attendance & Engagement

• Monitor attendance across the programme.
• Identify low-performing activities.
• Identify popular activities with potential for additional sessions.
• Monitor waiting lists.
• Recommend timetable changes.
• Encourage repeat participation.
• Support member engagement campaigns.
• Work with Marketing/Media to promote activities.

9. Commercial Awareness

• Although primarily an experience-led role, the Activities Supervisor should understand the commercial impact of participation.
• Support paid activity programmes, holiday camps, special events, children’s parties, private coaching, activity packages, family membership engagement and cross-selling appropriate club services.
• Identify opportunities to increase participation and revenue without compromising the member experience.

10. Cross-Department Collaboration

• Work closely with:

Key departments and partners:

• Family Manager
• Crèche Supervisor
• Reception Supervisor
• Member Experience Manager
• Fitness Manager
• Sales & Membership Manager
• Spa Manager
• Marketing/Media Specialist
• F&B partner

to create a seamless family and member experience.