Lift & Escelator Operations Support

Job Description

Lift & Escalator Operations Support - Office Based - Canary Wharf - £45,000 \n
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\nCBW Staffing Solutions are recruiting on behalf of a leading property and estate management organisation for a Lift & Escalator Operations Support professional to join their team at a major commercial estate in Canary Wharf.\n
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\n This is a varied role supporting the Lift & Escalator Services Manager in ensuring a large portfolio of lifts and escalators remains safe, compliant, reliable and operating to a high standard.\n
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\n The role would suit someone with experience in the lift and escalator industry, or a related building services environment, who has a good understanding of technical operations but also enjoys the coordination, contractor management and administrative side of facilities.\n
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What You'll Be Doing Health, Safety & Compliance\n

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• Support compliance with Health & Safety legislation, statutory requirements, CDM and permit-to-work procedures.
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• Review contractor RAMS and assist with permit approvals.
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• Maintain records relating to LOLER inspections, audits, defects and contractor performance.
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• Support the management and updating of the lift and escalator asset register.
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Asset & Service Management\n

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• Monitor contractor call-outs, repairs and equipment restoration.
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• Maintain accurate asset, defect and maintenance records using SharePoint and other systems.
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• Carry out routine inspections and condition assessments of lifts and escalators.
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• Monitor planned maintenance programmes, contractor attendance and service performance.
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• Help identify opportunities to improve equipment reliability, availability and overall service delivery.
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Contractor Coordination\n

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• Coordinate contractor activities and monitor performance against agreed standards.
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• Track actions arising from inspections, audits and defect reports.
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• Support major repairs, refurbishments and modernisation projects.
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• Work closely with contractors, engineering teams and internal stakeholders to ensure works are completed safely and efficiently.
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Reporting & Administration\n

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• Keep accurate records of maintenance visits, inspections, repairs and contractor documentation.
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• Maintain departmental trackers covering defects, emergency responses and works in progress.
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• Prepare KPI reports, dashboards and operational performance information.
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• Support meetings, record actions and follow up to ensure they are completed.
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• Assist with purchase orders, invoices and expenditure monitoring.
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Emergency & Operational Support\n

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• Provide support during lift and escalator breakdowns, equipment failures and passenger entrapments.
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• Attend site inspections alongside management and contractors when required.
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• Support engineering teams in maximising equipment availability and minimising downtime.
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• Assist with any other reasonable duties required by the Lift & Escalator Services Manager.
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What We're Looking For\n

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• 3+ years' experience within the lift and escalator industry or a related building services environment.
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• Good understanding of lift and escalator systems, LOLER requirements and industry standards.
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• Strong organisational and administrative skills.
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• Good IT skills, particularly Microsoft Office and SharePoint.
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• Strong communication and stakeholder management skills.
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• Good technical awareness and understanding of safe working practices.
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• Comfortable coordinating contractors and managing multiple tasks at the same time.
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• A proactive approach with good attention to detail.
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