Field Service Engineer

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Field Service Engineer
c£35k + £6k bonus + Excellent Benefits
Essex
Are you already working in field service and ready to apply your skills to specialist technology? Or are you practical, dependable and determined to learn a skilled trade in a new career? Our client designs and manufactures bespoke laser engraving machines and, following exceptional growth, is recruiting a Field Service Engineer to join its Basildon, Essex operation.
This is a hands-on, customer-facing role with real variety. Travelling from the Basildon base to customer sites across the UK , you will install, service, maintain, diagnose and repair laser systems, helping customers keep their equipment operating safely and effectively.
There are two routes into this opportunity. Experienced Field Service Engineers can bring established fault-finding, maintenance and customer-support skills to a specialist product range. Applicants without field service experience will receive structured in-house training, supervised practical development and any required external qualifications, including BOHS P601 where appropriate. Responsibility will increase as your knowledge and confidence grow.
What you will do
Install, service, maintain and repair laser engraving equipment at customer sites
Use a logical approach to diagnose mechanical, electrical and technical faults
Explain work clearly to customers and represent the business professionally
Complete service records and follow relevant health and safety procedures
Plan travel and workload effectively while working independently in the field
Work with colleagues to resolve more complex issues and share technical knowledge
What you will bring
Clear communication and a genuine commitment to good customer service
Practical ability, attention to detail and curiosity about how equipment works
A calm, methodical approach to problem-solving and fault-finding
Self-motivation, reliability and confidence working independently
The determination to learn, accept feedback and build new technical skills
Willingness to travel from Basildon to customer sites throughout the UK
Previous field service, maintenance, installation, mechanical, electrical or technical-support experience is advantageous, but not essential
Applications are welcome from experienced service engineers and from career changers with hands-on ability. Relevant backgrounds could include (but not limited to) maintenance, manufacturing, automotive, plant, workshop, installation, utilities, technical support or the Armed Forces. Laser-industry experience is not required. If you can demonstrate reliability, practical aptitude and a genuine desire to develop, the business will provide the product knowledge and support needed to succeed.
Whether you are an established Field Service Engineer or ready to turn practical ability into a rewarding new career, we would like to hear from you. Apply now to join a growing, successful specialist engineering business.
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