Performance Manager - Digital Products

Working Pattern: Hybrid - 3 days per week on-site

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Industry: Public Sector - International Education

We are recruiting a commercially minded Performance Manager to join a large international organisation and help improve the performance of a growing portfolio of digital products and services.

This is a high-impact role for someone who enjoys using data to answer important commercial and strategic questions.

Where is performance improving? What is driving growth? Where are customers disengaging? What should be measured? Where should investment be prioritised? How should products be priced and developed to deliver stronger customer and commercial outcomes?

The Performance Manager will work across product, marketing, sales, finance, operations and data teams, turning complex information into decision-ready insight and using that insight to influence what the organisation does next.

This is therefore considerably more than a reporting role.

Key Responsibilities

Develop and maintain performance frameworks across digital products and services

Define KPIs and measures aligned with business and product objectives

Establish appropriate performance targets and success measures

Analyse customer, product, marketing, operational and financial data

Build a connected view of performance across products, customers, channels and markets

Identify trends, risks, performance issues and growth opportunities

Analyse customer acquisition, engagement and retention

Identify opportunities to improve profitability and commercial performance

Build, commission and improve dashboards and reporting for senior stakeholders

Translate complex analysis into clear recommendations

Use performance insight to influence business and leadership decisions

Help senior stakeholders understand what data means and what action should follow

Work with finance and business leaders on planning and forecasting

Support ROI analysis, investment cases and benefit realisation

Support pricing strategy and cost analysis

Contribute to pricing decisions for products, propositions and new opportunities

Identify underperformance and recommend appropriate interventions

Monitor whether actions are delivering the expected impact

Help teams prioritise activity based on commercial, operational and strategic evidence

Improve the use of data within business decision-making

Contribute to improvements in data quality, governance and reporting practices

Support continuous improvement across performance management processes

Essential Skills and Experience

Strong experience within performance analysis, business intelligence, data analysis or a related discipline

Strong quantitative analysis skills

Experience developing and tracking KPIs

Experience establishing meaningful performance measures

Experience analysing digital product, service or customer performance

Proven ability to translate analysis into actionable commercial recommendations

Experience using data to influence business decisions

Strong understanding of how data can improve organisational or product performance

Experience analysing commercial performance, customer behaviour or operational outcomes

Experience creating dashboards or performance reporting

Strong stakeholder management skills

Proven ability to influence senior stakeholders

Strong written and verbal communication skills

Ability to explain complex information clearly to non-specialist audiences

Strong commercial judgement

Ability to work across multiple functions and manage competing priorities

Good understanding of data privacy and security principles

Analytical and Technical Capability

This is not intended to be a deeply technical data engineering role, but candidates should have sufficient analytical capability to interrogate performance effectively.

Relevant experience could include:

SQL

Excel

Power BI

Tableau

Looker

Digital analytics platforms

GA4

Customer and marketing analytics

Desirable Experience

Experience within digital products, SaaS, subscription businesses or other data-rich environments

Experience analysing pricing, profitability or investment decisions

Experience with ROI modelling and benefit realisation

Experience within digital education, assessment or similar digital services

Experience working across product, sales, marketing, finance and operations

Experience within global or multicultural organisations

Familiarity with Agile product development or product performance cycles

Relevant data, analytics, data governance or cloud certifications

Candidate Profile

The strongest candidates will be able to demonstrate examples where analysis has directly influenced what an organisation did next.

You should be able to explain how you have identified poor or changing performance, established the right measures, worked with stakeholders to understand what was happening and used evidence to influence the actions taken.

This role particularly suits an analyst who wants to move beyond producing reports and dashboards into a position with greater commercial influence and senior stakeholder visibility.

Applicants must already have unrestricted right to work in the UK. Visa sponsorship is not available for this opportunity.

Interview Process

The selection process is expected to consist of a one-hour panel interview.

Candidates will receive a task in advance and will be asked to prepare and discuss or present their response during the interview. xwwtmva

The assessment is expected to focus primarily on business impact, performance management, use of data, commercial thinking and stakeholder influence, alongside broader analytical capability.

*Rates depend on experience and client requirements