Resident Engagement Officer

Job Description

Resident Engagement Officer
\n Location: Warrington
\n Salary: £30,000 - £40,000 P.A (DOE)
\n Full Time, Permanent

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Our client is a leading building contractor in the UK, delivering high-quality construction projects across residential, commercial, and mixed-use developments. They are known for their commitment to excellence, safety, and strong community engagement.

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As a Resident Engagement Officer, you will be the main point of contact between residents, stakeholders, and the project team to support on-site activities. You will ensure residents are informed, concerns are addressed, and the project maintains positive community relations.

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What's involved for the Resident Engagement Officer…

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• Act as the primary contact for residents and local stakeholders throughout the project lifecycle
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• Communicate project progress, schedules, and potential disruptions effectively
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• Respond promptly and professionally to resident inquiries and complaints
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• Coordinate and attend community meetings, briefings, and site visits as required
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• Maintain accurate records of communications, issues, and actions taken
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• Liaise closely with site management to resolve concerns and implement mitigation measures
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• Provide input to project teams on community engagement strategies
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• Monitor and report on resident satisfaction and community impact
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• Ensure compliance with company policies, local regulations, and Health & Safety standards
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What you'll need…

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• Previous experience in resident liaison, community engagement, or customer-facing roles (construction experience advantageous)
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• Excellent communication, negotiation, and interpersonal skills
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• Strong organisational skills and ability to manage multiple stakeholder relationships
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• Proactive, solution-focused, and confident in handling challenging situations
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• Knowledge of construction processes, Health & Safety, or planning regulations is a plus
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• Ability to travel to sites in Manchester as required
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Benefits for the Resident Engagement Officer…

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• Monday - Friday, 8-4.30pm (Core hours)
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• 22 days holiday plus bank holidays plus Christmas shut down
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• Company pension
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• Birthday off
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• Continued career development
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\n Should this Resident Liaison Officer role be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd.

\n Applications from outside the UK will not be considered.

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3Sixty Resourcing Ltd is an independent recruitment consultancy supplying permanent and contract personnel across the UK. We specialise in Construction, Engineering, Technical, and Office Support sectors and pride ourselves on providing a best-in-class experience for clients and candidates.

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