College and Clinic Receptionist

Be the welcoming face of NCA and help keep our College and clinics running smoothly. Why join us? The Northern College of Acupuncture (NCA) is an independent, registered charity with a proud history of training practitioners for over 35 years. Based in York, with clinical teaching hubs in Northwich and London, we are known for our supportive community, person-centred ethos, and commitment to academic and professional excellence. Our community includes students, staff, practitioners, patients and visitors, and our reception team plays an important role in making sure everyone receives a warm, professional and helpful welcome. We offer: Generous leave allowance – 25 days plus bank holidays, pro-rated for part-time staff Paid time off at Christmas Free appointments in our Acupuncture and Chinese Herbal Medicine clinics. Professional development support – opportunities for personal and professional development On-site free parking in city-centre York A meaningful role in a values-led educational charity shaping the future of acupuncture education About the role We're looking for a friendly, reliable, empathetic and organised person to join our Reception team. Reception is the first point of contact for everyone coming into the College, so you'll play an important role in creating a welcoming and professional experience for our students, patients, staff and visitors. The role combines customer service, reception and administration, with responsibility for supporting the smooth running of our teaching and clinical spaces. You'll need to be confident dealing with people from all walks of life, comfortable managing competing priorities and happy to get involved in the practical things that help a small organisation run well. Excellent IT skills are important, as is the ability to learn new systems quickly. Experience with a clinic booking system such as Cliniko would be useful, but isn't essential. This is a job-share role, with the two post holders collectively providing reception cover across Monday to Friday. The post holders will work closely together, ensuring effective handover between their working days and providing cover for each other during periods of annual leave. Role details Location: York Hours: 0.6 FTE (21 hours per week over three days) Working pattern: Wednesday-Friday Shifts: 8.45am–4:15pm, including a 30-minute unpaid break Salary: £14,275.87 per year Pay scale: Spinal Point 8: £12.71 per hour, plus paid overtime as agreed Reporting to: Clinical Education Lead Start date: 18th November 2026 (if notice period allows) Flexibility to cover colleagues' holidays and sickness, including occasional additional hours or changes to working days, is an important part of the role. What you'll be doing As part of our Reception and Clinic team, you'll help ensure that the College and clinics are welcoming, organised and running smoothly. You will: Staff reception and provide a warm, professional welcome to patients, students, staff, practitioners and visitors. Manage communications for the College and clinics, including telephone calls, post and general enquiries. Admit patients, receive deliveries and assist with visitors into the building. Manage patient and client bookings using our Cliniko booking system. Take patient and client payments, manage petty cash and liaise with the Finance team. Welcome students and faculty to the College on teaching days and provide administrative support to tutors when required. Support Clinic Supervisors with the smooth and professional operation of the clinics. Help maintain an organised, welcoming and professional environment. Assist with the management of physical resources and practical matters around the College. Help with general administrative tasks when required. Work collaboratively with colleagues across the College to help provide an excellent experience for our students and patients. Undertake other duties appropriate to the role as required. What we're looking for Essential: A friendly, approachable and helpful manner. Excellent customer service skills and a professional telephone manner. The ability to communicate confidently and effectively with a wide range of people. Excellent organisational skills and good attention to detail. The ability to manage competing priorities in a busy environment. Good IT skills, including confidence using Microsoft Word, Excel and Outlook. The ability to learn new IT systems quickly. Reliability, flexibility and a willingness to help colleagues when needed. The ability to work both independently and as part of a small team. A practical, can-do approach to supporting the day-to-day running of the College. A strong work ethic and a commitment to providing a high-quality service. Desirable: Experience in a reception, administration, customer service or similar role. Experience working in a clinic, healthcare or education environment. Experience using a booking or appointment management system, particularly Cliniko. Previous experience in a similar role would be an advantage, but we're also interested in hearing from people who can demonstrate the right approach, skills and attitude. Apply by: COB Thursday 15th October 2026 Invitation to interview will be sent on Friday 16th October 2026 Interviews: Held in person on Monday 19th October 2026 Please note: We can only consider applications from candidates who have the right to work in the UK and do not, and will not in the future, require sponsorship. How to apply If you're seeing this advert on Indeed, please visit our jobs board to apply so you can upload your documents https://nca.hrpartner.io/jobs Please upload your CV together with a covering letter confirming: your availability to interview in-person on Monday 19th October, your availability to cover other days of the week in instances of sickness or annual leave and when you'd be able to start the role (what notice period you have). We're looking for someone who will be a friendly and reliable part of our small team, helping to make NCA a welcoming place for everyone who comes through our doors. If that sounds like you, we'd love to hear from you!