Supervisor M.F - Hampstead
- Full-time
Job Description
Bompard is looking for a full-time Supervisor (40 hours/week) for our Hampstead store.
The position is available immediately.
Main Responsibilities:
Client Experience & Sales Leadership
- Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door
- Support, coach and motivate the team to achieve outstanding service standards
- Handle complex client situations and build lasting loyalty
- Monitor individual and team sales performance, providing regular feedback
Product Knowledge & Brand Representation
- Maintain expert knowledge of the full product range (quality, care, past collections, styling)
- Train the team in product knowledge and selling techniques
- Embody the brand's image, values and standards at all times
Boutique Organisation & Visual Standards
- Keep the boutique immaculate (sales floor, stockroom and shared areas)
- Uphold merchandising standards and support visual updates
Stock Management
- Oversee deliveries and product checks
- Monitor stock levels, help prevent stock loss and follow up on special orders
- Help coordinate regular stock counts
Operations & Team Management
- Assist with scheduling and daily team organisation
- Support opening and closing procedures in line with company and security policies
- Foster a positive, collaborative and high-performing team spirit
Sales Performance
- Own daily, weekly and monthly sales targets
- Analyse performance indicators and implement action plans to meet and exceed KPIs
Qualifications
• Previous experience in retail supervision, preferably in premium or luxury fashion
• Strong leadership and interpersonal skills
• Passion for client service and high-quality products such as cashmere
• Proactive, organized, and results-driven
Additional Information
By joining Bompard, you become part of a French company renowned for its quality and unique cashmere expertise.
Ready to take on this challenge ?
Send us your application!
We look forward to meeting you and sharing this adventure with you in London !