Customer Service Manager

Location: Regional – Gloucestershire to Hertfordshire, Birmingham to Wiltshire Working Pattern: 1 day per week in the office, remainder travelling regionally DallasWylde Recruitment are working with a trusted and established housebuilder seeking an experienced Customer Service Manager to oversee customer service across a large regional patch. With around 700 homes currently within warranty, plus a number of legacy sites, this is a varied role suited to someone who is confident working autonomously, managing complex customer situations and making decisions independently. You will be office-based just one day per week, with the remainder of your time spent travelling across the region, visiting developments and customers and managing your own diary. Reporting to the Customer Service Director, you will take ownership of the customer journey following handover and manage a remote team of five mobile repair operatives, ensuring customers receive a professional and responsive service. Key Responsibilities * Manage the end-to-end customer service experience following handover. * Act as the main point of contact for customers, providing clear and timely communication. * Manage and resolve complex customer complaints through to resolution. * Manage your own diary, prioritising customer visits, site visits and outstanding cases. * Travel across the region to meet customers and oversee customer service activity. ...