Customer Service Manager

Customer Services Manager Salary: £45,000 – £50,000 DOE + Share of Company Bonus Monday to Friday | 8.30am – 5.00pm 33 days holiday including Bank Holidays Fully office-based We are working with an established and growing business within the manufacturing sector who are looking to appoint a Customer Services Manager to join their team in this newly created position. This is a fantastic opportunity for an experienced Customer Service professional who enjoys being hands-on, developing people and improving processes, and who is looking for the opportunity to genuinely make their mark within a business. The successful candidate will take ownership of the Customer Service function, ensuring customers receive an excellent level of service while also working closely with Sales, Production, Operations and Technical teams to improve processes, systems and the overall customer journey. About the Role As Customer Services Manager, you will lead and develop the Customer Service function, taking responsibility for the day-to-day operation of the team while also looking at the bigger picture and identifying opportunities to improve the way the department works. A key part of the role will be inventory and stock management, ensuring customer requirements can be met effectively and that stock levels, availability and order fulfilment are closely monitored. Experience managing inventory, stock levels or supply within a...