Resident Experience Coordinator

Part Time 16 hrs per week

Week 1 & 3 - Mon, Wed, Sat and Week 2 & 4 - Mon, Tues, Wed, Thurs

With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You'll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply.

Job Duties

• Deliver an exceptional resident experience through engagement activities, resident support, and seamless move-in, during-residency, and move-out journeys.
• Manage front-of-house operations, handling resident and visitor enquiries professionally, conducting security checks, and supporting property viewings.
• Support occupancy and resident retention initiatives by working closely with internal teams, third-party agents, and local market insights.
• Maintain high standards across the property, including cleanliness, presentation, housekeeping support, and prompt resolution of property-related issues.
• Promote a safe and compliant envi...