Client Executive Partner

Our client is a global IT services and digital transformation company.

About our client

Our client is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands our client for services and a sister business for products. European number one in cybersecurity, cloud and high performance computing, our client is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Our client is the brand under which our client (Societas Europaea) operates. Our client is listed on Euronext Paris.

The purpose of our client is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

TheClient Executive Partner(CEP) is the key our client customer-facing representative, who is directly responsible for customer relationship management on a day-to-day basis. The CEP is a senior manager within the business who has ultimate responsibility for all services being delivered to the client, handling both the revenue and the cost elements of a contract, and as such has total P&L responsibility. The CEP is theempowered our client representative who leads the customer's business relationship. Their mission is togrow one or several our client client accountsacross an Industry

Business-critical metrics

• Order entry growth
• Total Revenue growth
• Project Margin
• Operating Margin
• Free Cash Flow (billing acceleration, overdue reduction, contract asset reduction)
• Customer satisfaction

Responsibilities

• Customer Management Planning, Selling, and Delivery
• Construct and reinforce relationships with customers
• Be positioned as a business partner of the clients organization
• Assume full end-to-end global P&L accountability for the client account
• Be accountable for all dimensions of the account, from sales to operational excellence in service and project delivery
• Implement the Account Plan, growth strategy, and ambition for their client(s)
• Be responsible for the clients stakeholder relationship management
• Portfolio development
• Contribute to the development of new products through the identification of customer needs
• Lead and functionally run a dedicated core client management team (Sales, Solution Manager, Industry Specialist, Delivery Executive, Program Managers)

Requirements

• Knowledge and experience in the public sector in England
• Experience and network in the public sector
• Experience in relationship management of Key customers
• Entrepreneurial approach

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