Group Exercise Supervisor - KUWAIT - Exclusive NEW Health Club

Group Exercise Supervisor - KUWAIT - Exclusive NEW Health Club

Join Ras Al Ardh Health Club

Ras Al Ardh Health Club is set to redefine the luxury health, fitness and wellbeing experience in Kuwait. Located in one of the country’s most prestigious destinations, our brand-new club is being created around an uncompromising commitment to excellence, combining world-class fitness, wellness, family and lifestyle experiences within one exceptional environment.

This is an exciting opportunity to join the team at the beginning of our journey. As part of the opening team, you will have the opportunity to help shape the culture, service standards and member experience of a completely new premium health club. We are looking for passionate, ambitious and highly motivated professionals who take genuine pride in delivering exceptional service and creating memorable experiences for members.

At Ras Al Ardh, we believe that great clubs are built by great people. We are therefore looking for individuals who share our passion for excellence, demonstrate strong leadership and have experience working within premium, luxury or hospitality-led environments. Whether your expertise is in fitness, family, spa, sales, member experience or club operations, you will play an important role in establishing Ras Al Ardh as one of Kuwait’s leading health and wellness destinations.

This is more than simply a new job opportunity — it is the chance to be part of something from the very beginning. You will work alongside an experienced leadership team, contribute to the creation of new standards and have the opportunity to develop your career within a truly ambitious premium health club.

If you are passionate about people, performance and delivering exceptional experiences, we would love to hear from you. Join us and help shape the future of health, fitness and wellbeing in Kuwait.

Job Title: Group Exercise Supervisor
Department: Fitness
Reports to: Fitness Manager
Location: Ras Al Ardh Health Club, Kuwait
Employment: Full Time

Role Purpose

The Group Exercise Supervisor is responsible for the day-to-day leadership, delivery and continuous development of the Group Exercise programme, ensuring every class reflects the premium standards of Ras Al Ardh.

The role will lead and support the Group Exercise instructor team, manage the class timetable, maintain exceptional coaching and presentation standards, and ensure members receive an engaging, professional and consistently premium experience.

The successful candidate will be a visible leader on the floor, passionate about fitness, people and service, with the ability to inspire instructors and create a high-performing Group Exercise culture.

Key Responsibilities

Group Exercise Operations

• Oversee the daily operation of all Group Exercise classes.
• Ensure classes start and finish on time and are delivered to the required standard.
• Manage the Group Exercise timetable in conjunction with the Fitness Manager.
• Monitor class attendance, utilisation and member feedback.
• Identify opportunities to improve the timetable, class formats and member engagement.
• Ensure studios are clean, organised, well-presented and fully prepared before each class.
• Work closely with other departments to deliver a seamless member experience.

Instructor Leadership

• Lead, coach and develop the Group Exercise instructor team.
• Conduct regular instructor observations and provide constructive feedback.
• Establish clear standards for class delivery, coaching, music, presentation and member interaction.
• Support the recruitment, onboarding and induction of new instructors.
• Manage instructor cover and substitutions where required.
• Build a positive, accountable and collaborative team culture.
• Recognise high performance and address performance issues appropriately.

Premium Member Experience

• Create a welcoming and energetic environment for every member.
• Ensure instructors actively engage with members before and after classes.
• Develop strong relationships with regular class attendees.
• Gather and act upon member feedback.
• Identify opportunities to introduce new concepts and experiences.
• Ensure the Group Exercise offering reflects the premium positioning of Ras Al Ardh.

Quality & Standards

• Maintain consistent technical and coaching standards across all classes.
• Ensure instructors operate within relevant health, safety and professional guidelines.
• Carry out regular studio and equipment checks.
• Ensure music, lighting, equipment and presentation are appropriate for each class.
• Maintain accurate instructor qualifications and certifications.
• Support incident reporting and appropriate follow-up.

Commercial & Performance

• Monitor Group Exercise KPIs including:
  • Class attendance
  • Class utilisation
  • Member participation
  • Member retention
  • New member conversion through Group Exercise
  • Member satisfaction
  • Instructor performance
• Identify underperforming classes and implement improvement plans.
• Support the Fitness Manager with budget and resource planning.
• Help develop premium paid-for classes, workshops and specialist programmes where appropriate.
• Support member engagement and retention through the Group Exercise programme.

Programming & Innovation

• Stay up to date with emerging fitness trends and industry developments.
• Recommend new class concepts and formats.
• Support the launch of signature Group Exercise experiences.
• Work with the marketing team to promote key classes, instructors and events.
• Develop instructor-led events, challenges and community initiatives.

Leadership Expectations

The Group Exercise Supervisor should lead by example and demonstrate:

• Exceptional service
• High energy and enthusiasm
• Professionalism
• Attention to detail
• Accountability
• Strong communication
• Team leadership
• Commercial awareness
• Passion for fitness
• A genuine commitment to member experience

Essential Requirements

• Relevant fitness qualification(s).
• Recognised Group Exercise/instructor qualification.
• Current CPR/AED certification.
• Previous experience delivering Group Exercise classes.
• Previous experience supervising, mentoring or leading instructors.
• Strong understanding of fitness and Group Exercise programming.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• High standard of personal presentation.

Desirable

• Experience within a premium/luxury health club, hotel, resort or wellness environment.
• Experience managing a large and diverse Group Exercise timetable.
• Experience with Reformer Pilates, Pilates, yoga, HIIT, strength, cycling or other premium studio concepts.
• Experience using fitness management/member booking systems.
• Experience delivering instructor training or workshops.

Key KPIs

Area // KPI

Class Performance // Average class utilisation

Member Engagement // Group Exercise participation rate

Member Experience // Member satisfaction/NPS

Instructor Performance // Instructor observation scores

Timetable // Class utilisation and timetable optimisation

Retention // Retention of regular Group Exercise participants

Quality // Class standards/quality audits

Commercial // Revenue from premium classes/events

Team // Instructor attendance, development & retention

Innovation // New class launches and programme development