Residential Services Manager (Property)
Manchester Metropolitan University • Manchester, GB
5 days ago
Salary
£48,822.00–£56,535.00 yearly
Job type
- Temporary
Job description
About the Role
:
As Residential Services Manager (Property), you will oversee the day-to-day management of University-owned residential properties, leading a multi-skilled operational team and driving service excellence across accommodation services.
Your responsibilities will include:
- Leading, motivating and developing operational teams to deliver outstanding customer service and operational performance.
- Managing property operations, contractor performance and service delivery standards across residential accommodation.
- Ensuring compliance with all relevant health and safety legislation and the UUK Accommodation Code of Practice.
- Managing budgets, delivering value-for-money services and identifying opportunities for operational efficiencies.
- Supporting major projects, refurbishment programmes, residential conferences and commercial accommodation activities.
- Developing and implementing innovative processes and systems that enhance operational effectiveness and student satisfaction.
- Providing leadership during emergency situations and participating in the senior on-call rota.
About you:
We are looking for a confident and collaborative leader with significant operational management experience and a passion for delivering excellent customer outcomes.
You will have:
Essential Requirements
- Experience managing operational teams within a customer-focused environment.
- Strong leadership skills with the ability to motivate, coach and develop staff.
- Experience managing budgets and producing performance reports.
- In-depth knowledge of residential accommodation operations and associated health and safety requirements.
- IOSH or NEBOSH qualification.
- A degree (or equivalent professional experience) demonstrating strong analytical, literacy and numeracy skills.
- The ability to lead change, improve processes and drive continuous improvement.
Desirable
- A recognised management qualification.
- Experience working within Higher Education or student accommodation.