Zara Manchester Shambles-Deputy Store Manager
- Full-time
Job description
Job Title
DEPUTY STORE MANAGER MANAGER
Full time Position
Purpose
To assist and Support the General Manager in the running of the store and driving the sales in line with company objectives and ensuring company standards. To supervises all the activities that take place within the shop and coordinate staff activity. Effective communication skills as will work closely with Ops Manager Product Managers and will support in coordinating the store.
Reports
General Manager/ Store Director
Key Responsibilities
STORE SALES AND OPERATIONS
Ensure to drive the sales and all business aspects supporting the GM in order to meet and exceed the store Key Performance Indicator represent the link between the Product Managers Ops Manager and CX Manager coordinating all aspects related to product and store operations planning meetings and strategies with them to support the General Manager.
Work together with Product Managers to maximise sales product success and implementation of strategies.
Manage the store organisation including monitoring and reviewing productive tasking throughout all areas (floor FR cash desk stockroom overnight etc) proposing more efficient solutions where found. Ensure that the front and back of house operations are followed and covered at all times.
Ensure that the product flow (replenishment fitting room refunds etc) and company standards are maintained across all areas in the store
Guarantee a fluid communication across all the departments in store
Supervise the effective training of all the devices functionalities (ITX IPod sales item locator). Supervise the good usage and control of the devices.
Supervise and ensure that all floor commercial moves are supported operationally to guarantee smooth running of the commercial/operational processes.
Ensure all the operation standards are set up and followed in all the cash desks in regard to purchases refunds exchanges transfer product (RFID) faulty and items on hold.
Responsible for store maintenance and cleaning standards to be kept to high level throughout the store and report any issue accordingly.
Guarantee that a healthy stock level in store ensuring that all inbound and outbound movements are managed efficiently following the company guidelines.
Manage replenishment KPI to be in line with company expectations and create/implement action plans when corrective actions are needed
Work with the Operations Manager to ensure the efficiency of the stockroom layout with a correct allocation of space between departments according to the sales and the season
Make sure that the delivery process is in line with the company target productivity.
To support the general manager with all store security procedures to minimise stock loss and develop action plans accordingly.
Effective and regular communication with L&P Department.
To be responsible for the maintenance and inventories of all stores electronic Devices telephones Ipads Ipods bluebirds and apply troubleshooting techniques when needed.
Responsible for ONLINE organisation managing daily deadlines and maximising online packages to increase store productivity.
Be actively involved in new projects ensuring team members receive relevant training to maximise success in all operational.
PEOPLE AND WELLBEING PROCESSES
Orquest management: To manage the team schedules in an efficient manner in accordance to the productivity and hourly company budgets respecting the shift pattern and work life balance project. Productivity in sales/ units: To meet the budget monitoring and take all related corrective actions when necessary. Allocate the team holidays
Manage and control resources and Productivity in sales/ units in order to meet the budget with the General Manager monitoring and take corrective actions when necessary.
To be responsible for all payroll processes and comply with deadlines
Working together with HR Manager to ensure that all ER processes are followed according to the company policy in managing formal and informal meetings sicknesses and absence
To react accordingly to the recruitment needs of the store ensuring that a fair selection process is being followed
Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example
Contribute to a healthy and positive atmosphere in the store
To actively identify members of the commercial CX and operations team with development potential and build a continuous internal succession plan
To develop the team through performance reviews and Personal development plans utilizing the Leap application and monitor their progression
To be an ambassador in the companys sustainability project and ensure that the store upholds and works towards finding new innovative and economically reductive ways to stay sustainable. Ensure that all company related initiative are fulfilled (ex. Second Life Box Change maker projects etc)
CUSTOMER EXPERIENCE
To ensure a high level of customer satisfaction is offered in the store through effective replenishment customers checks click and collect timing and quality control for SINT packages effective online collection
Lead by example and contribute to the highest standards of customer service across the store.
Actively contribute with the rest of the store team to achieve an excellent Customer experience
Drive with the CX manager the experience of the customers inside the store.
SECURITY PROCEDURES
Support to ensure security and funds management procedures are followed rigorously by all employees in the store and all relevant documentation has been signed.
Support with the organisation of the security team and all procedures related.
Open and close cash desk and give support to cash desk team.
Monitor cash discrepancies level and report to line management.
Oversee the banking procedures and follow up any incident reported by L&P department.
Support with the request of change and follow up accordingly.
Support with all stores security procedures to minimise stock loss and support action plans accordingly.
HEALTH AND SAFETY
Ensure good housekeeping is maintained throughout all areas in the store and to communicate with senior management teams to prevent accident happening.
Be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
Comply with the Company Health & Safety Policy.
Experience and qualifications
Knowledge of the Company the Brand and the store they are applying for
Experience in managing a similar retail operation within a fast-paced environment
Team management experience maximising profitability and drive sales
Basic knowledge and understanding of UK employment law
Systematic organised approach to work
Skills and Attitude
Ability to lead by example motivate and develop the team.
Forward planning skills and strategic thinking
Multitasking
Strong time management and organisational skills -Delegation
Strong interpersonal skills with an emphasis on building partnerships managing conflict and influencing others.
Identifies problems reacts accordingly with Initiative and problem solving
High level of numeracy written and verbal communication skills are essential.
Strong presentation skills
Change agent: open minded flexible adaptable oriented to results embraces technology andinnovation.
Resilient and able to handle pressure and react quickly to situations making timely decisions in challenging conditions /circumstances.
Positive attitude towards self development
Ability to work autonomously and as part of a team
This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.
Inditex is an equal opportunities employer. We are proud of being fully committed to diversity and multiculturalism.
Our teams include people from a wide range of cultures backgrounds and experiences including a mix of race Gender gender identity and expression ethnicity age education socioeconomic groups disabilities Religious beliefs sexual orientation etc.
Inditex champions a culture inclusion and acceptance.
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Required Experience:
Manager
Employment Type : Full-Time
Experience: years
Vacancy: 1