Reservations Training and Quality Assurance Manager

We are seeking an exceptional Reservations Training and Quality Assurance Manager to join the Reservations team at our Corporate Office to join us on a fixed-term basis for 12 months.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory six of the world's most renowned hotels, and Surrenne wellbeing and longevity Members Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of todays discerning guests.

At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.

As the Reservations Training and Quality Assurance Manager, you will play a pivotal role in driving excellence across the Reservations department by developing team capability, maintaining quality standards, an...