Account Manager

An experienced Account Manager (Hard FM) is required to lead engineering and maintenance services across a highly regulated site in Oxford. The environment includes manufacturing, clean rooms, laboratories, offices and critical plant areas.

You'll take ownership of a c.£2.5m Hard FM operation, leading the on-site engineering team while managing client relationships, compliance, commercial performance and service delivery. A strong engineering background is highly valued, while pharmaceutical experience is desirable rather than essential.

The Role

As the Account Manager, you'll:

• Lead Hard FM delivery across manufacturing, laboratory, clean room and plant environments.
• Manage PPM and reactive maintenance, ensuring accurate real-time CAFM records.
• Build strong client relationships as the primary on-site operational contact.
• Drive contractual performance against agreed KPIs, SLAs and compliance requirements.
• Manage budgets, forecasting, WIP, debt, invoicing and overall financial performance.
• Lead and develop a multidisciplinary engineering and facilities management team.
• Oversee statutory compliance, permits, risk management and specialist subcontractor performance.
• Drive continuous improvement while protecting asset reliability and operational availability.

About You

To be successful as the Account Manager, you'll have:

• Significant Hard FM management experience within technically complex environments.
• A recognised Hard FM technical qualification in a relevant engineering discipline.
• Experience progressing from an engineering or technical background into management.
• Strong commercial knowledge covering budgets, forecasting, WIP and contract performance.
• Proven experience leading engineering teams and managing senior client relationships.
• Experience with CMMS or CAFM systems, with Maximo particularly advantageous.
• Pharmaceutical, GxP or GMP knowledge is desirable but not essential.
• A full UK driving licence and ability to pass Standard DBS vetting.

Experience within pharmaceutical, process-controlled or similarly regulated environments would be particularly relevant. You'll also need to participate in an out-of-hours management on-call rota.

What's in it for You?

• £75,000 £80,000 per year.
• Company vehicle or car allowance.
• Bonus and additional benefits.
• Permanent position working 40 hours per week.
• Leadership responsibility for a substantial c.£2.5m Hard FM operation.
• Pharmaceutical training and support for candidates from other regulated environments.

The recruitment process consists of an initial telephone conversation, formal interview and final on-site client interview.

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