Credit & Collections Representative (German Speaker)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Credit & Collections Representative German Speaker

Location: Paisley / Inchinnan Scotland Hybrid 3 days per week onsite
Permanent Full time Core hours: 8:00am4:30pm

Build your career in an international team where your ideas are valued

When you join Thermo Fisher Scientific youll be part of a global organisation doing work that matters. With annual revenues of approximately $40 billion and significant investment in R&D we give our people the resources and opportunities to make meaningful contributions to the world.

Were looking for a German-speaking Credit & Collections Representative to join our Accounts Receivable team in Paisley.

This isnt simply a role about chasing payments.

Youll take ownership of a portfolio of up to 300 customer accounts working across the credit and collections lifecycle while investigating more complex account issues identifying root causes and partnering with teams across the business to find solutions.

Youll primarily support German customers so fluent German (written and spoken) is essential.

And if your background is in Customer Service rather than Finance Wed still like to hear from you. Were interested in people with strong judgement confidence and customer communication skills who are motivated to develop their expertise in Credit & Collections.

What will you do

Youll take ownership of an allocated customer portfolio balancing effective debt collection with strong customer relationships and sound credit decisions.

On a typical day you could be:

• Proactively speaking with customers primarily by telephone to understand outstanding invoices and agree payment timelines.
• Prioritising high-value invoices and critical accounts to maximise collections.
• Investigating complex account issues and carrying out root-cause analysis to find sustainable solutions.
• Assessing and maintaining credit limits for new and existing customers in line with company policy.
• Reviewing accounts and making decisions around credit holds and the timely release of customer orders.
• Partnering with Customer Care Commercial Sales and other internal teams to resolve account issues.
• Investigating customer queries and disputes and coordinating with relevant teams to reach a prompt resolution.
• Reviewing complex accounts and recommending appropriate next steps to your Supervisor.
• Working with customers and the Cash Allocation team to ensure payments and credits are correctly allocated.
• Keeping customer records actions disputes and follow-ups accurate and up to date within our systems.
• Working towards agreed collection targets and Service Level Agreements.
• Identifying opportunities to improve existing processes and bringing fresh ideas to the team.
• Supporting and mentoring colleagues joining the wider Order-to-Cash organisation.

Youll also ensure activities are completed in line with Thermo Fisher Scientific policies internal controls and Sarbanes-Oxley requirements.

Who are we looking for

Fluency in German and English (written and spoken) is essential as youll regularly communicate with German-speaking customers.

Beyond that were looking for someone who is confident communicating with customers and stakeholders enjoys solving problems and is comfortable taking ownership.

Youll ideally bring:

• Experience within Credit & Collections Accounts Receivable or a related environment; or strong Customer Service experience with an interest in developing within Finance.
• Excellent customer communication and relationship-building skills.
• Confidence handling challenging conversations and negotiating effectively with customers.
• Good judgement and the ability to work independently when investigating issues.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• The ability to prioritise effectively while managing multiple accounts and responsibilities.
• A collaborative approach when working with colleagues and stakeholders across different functions.
• Confidence using Microsoft Office including Excel and Outlook.

Previous experience with systems such as Oracle E1 SAP or CForia would be advantageous as would a qualification in Accounting Finance or a related discipline but neither is essential for the right candidate.

Meet the team

Youll report to the Supervisor Accounts Receivable and become part of a supportive international team based in Paisley.

The team believes in supporting one another and celebrating success together. Theyre also keen to welcome people who bring new perspectives and can look at existing ways of working differently.

What we offer

We want our colleagues to feel supported both inside and outside of work. Alongside your salary you will have access to a comprehensive and flexible UK benefits package designed around your health financial wellbeing and lifestyle.

Why join us

This role offers an opportunity to develop much more than traditional collections experience.

Youll gain exposure to end-to-end credit management complex account investigations root-cause analysis and cross-functional problem solving while working within a highly international environment.

If youre fluent in German enjoy working with customers and want a role where you can combine communication analysis and problem solving wed love to hear from you.

Apply today and help us make a difference at Thermo Fisher Scientific.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1