Senior Key Account Manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Senior Key Account Manager

Perm

Coventry

Salary range - £40-45K plus car allowance and commission.

What You'll Do

Reporting into the Commercial team, you'll be responsible for managing and growing a portfolio of key customers nationally. You'll focus on increasing revenue, protecting existing business, identifying opportunities for growth and ensuring customers receive outstanding service across our product portfolio.

Key Responsibilities:

• Own the commercial performance of a portfolio of key accounts, delivering against quarterly revenue targets.
• Build and maintain strong customer relationships through regular review meetings and business development activity.
• Increase share of wallet across Domestic, International and Returns services.
• Manage customer records, opportunities, risks and activity within Salesforce CRM.
• Work collaboratively with internal sales teams to ensure smooth customer onboarding and account transitions.
• Support yield management initiatives to improve customer profitability and margin.
• Produce accurate customer revenue and volume forecasts.
• Monitor customer volumes against agreed commitments and proactively manage performance.
• Build strong working relationships across all internal departments to support customer success.

What We're Looking For:

To be successful in this role, you'll bring a strong blend of account management expertise, commercial awareness and relationship-building capability.

• Minimum two years' experience in a Key Account Management, Account Manager or Business Development role.
• Must demonstrate experience of managing large multi-million pound accounts
• Excellent Stakeholder management skills, partnering at all levels of an organisation
• Strong presentation and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• Analytical approach with the ability to interpret and utilise customer data.
• Self-motivated with excellent time management and organisation skills.
• Proven ability to manage customers across a large geographical territory.
• Full UK Driving Licence and access to your own vehicle.
• Industry-recognised qualification.
• Experience within parcels, logistics, delivery, mail or supply chain sectors.

What We Can Offer You

We're proud to offer a workplace where everyone can thrive.

• At least 33 days annual leave (including Bank Holidays)
• Career progression opportunities
• Flexible, inclusive benefits including shopping vouchers, insurance and healthcare
• A culture where people are encouraged, supported and valued
• Enhanced family leave
• Employee Assistance Programme
• Access to retail, leisure and lifestyle discounts and rewards

Everyone Belongs at Evri Group

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed. As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone. We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates. At Evri Group, we're building an environment where everyone can be themselves and thrive.

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