HALO SME

Halo SME ITSM Implementation Specialist

• Start: September 2026
• Duration: 9 Months
• Type: Contract
• START September 2026 DURATION 9 Months

ABOUT THE ROLE

We are looking for a hands‑on Halo Subject Matter Expert to sit underneath the Senior PM and do the

doing. This is a technical implementation role: you will work directly with the business and either Halo or

the System Integrator to configure, build and integrate the platform — translating requirements into

working solutions.

The focus is entirely on the tool. We need someone who lives and breathes Halo — not a process

consultant, not an incident manager, but a platform builder.

KEY RESPONSIBILITIES

• Act as the primary technical SME for the Halo platform throughout the implementation.
• Configure and build out the Halo environment: incident, problem, change, and configuration management modules.
• Translate business requirements directly into platform actions — own that end‑to‑end.
• Manage and deliver platform integrations with third‑party systems.
• Work closely with Halo or the appointed System Integrator to drive delivery.
• Provide hands‑on platform expertise to support testing, go‑live and post‑go‑live stabilisation.
• Support architecture decisions where relevant — but always anchored to what the platform needs to do.

ESSENTIAL REQUIREMENTS

• Hands‑on, proven experience implementing the Halo ITSM platform.
• Fully‑fledged ITSM specialist — incident, problem, change, CMDB and platform configuration.
• Ability to take requirements and build them — no interpretation layer needed.
• Experience working with or alongside a System Integrator on a platform implementation.
• Strong understanding of platform integrations and how to make them work in practice.
• Background in ServiceNow migration or cross‑platform ITSM experience is a strong advantage.

DESIRABLE

• Halo certification or formal Halo training.
• Architecture awareness — able to contribute to technical design discussions.
• Experience in a large enterprise environment with complex ITSM requirements.

WHAT THIS ROLE IS NOT

This is not a process design or ITIL consulting role, and it is not an incident management position. We

need a platform specialist who gets into the tool, configures it, integrates it and makes it do what the

business needs.

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