Customer Experience Advisor

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

South West Water | Exeter | £27,474

12 month Fixed Term Contract

As Customer Experience Technician you will report to the Asset Protection and Customer Support Lead and work within Developer Services, the Customer Experience Technician role is responsible for delivering high-quality customer service to new water and sewer connection, build over and small build diversion customers. The Customer Experience Technician will ensure a focus on customer service is continually maintained and that the customer and business impact is considered within all decision-making processes.

What you’ll be doing:

• Guiding customers throu...