Service Manager - Vending

What you'll do

• Own the service desk - leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally.
• Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs.
• Dig into the numbers - track response times, first-time fix rates, and downtime, then turn insights into real improvements.
• Build smart preventive and corrective maintenance schedules that keep machines running and clients happy.
• Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding.
• Be the go-to person for escalated client issues, resolving them with confidence and care.
• Create and refine the processes that help your team deliver consistently excellent service.
• Partner closely with sales and operations to keep service strategy aligned with where the business is heading.
• Report on performance, productivity, and client feedback - and use it to keep raising the bar.
• Champion health and safety standards across the team, every day.

What you'll bring

• Proven experience in a service management or field operations role - vending, catering equipment, or similar industries preferred.
• Solid technical understanding of vending machines, refrigeration units, or electromechanical systems.
• A track record of managing technical teams and coordinating service across multiple sites.
• Confident with service management software and the MS Office Suite.
• Strong leadership, organisation, and communication skills - you can rally a team and win over a room.
• Confident presenting to senior management and clients alike.
• A calm head under pressure and the ability to juggle competing priorities.
• A full, valid driving licence - you'll be visiting client sites from time to time

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