Service Designer Consultant (SC Eligible)

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a flexi working model (option of remote or hybrid + ad hoc client site travel)

We're looking for multiple Jnr/Mid-Senior Service Designer Consultants to join a rapidly growing team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors.

Budget:

Consultant level:

£55k + full benefits + flexi working (option of remote or hybrid + ad hoc client site travel)

Senior Consultant level:

£70k + disc bonus + full benefits + flexi working (option of remote or hybrid + ad hoc client site travel)

Primary skills and experience required:

• Must hold active SC Clearance
• Proven experience working across a service design process, autonomously with minimal support
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles or working to similar design standards
• Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar
• Ability to visualise complex services in an easy-to-understand format for varying audiences
• Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’
• Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers

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