Senior Travel Consultant - Latin America

As our journey of growth continues into Latin America, Mahlatini Luxury Travel is seeking an exceptional Travel Consultant to join our esteemed team in the UK. This is a rare opportunity for a high-performing individual with an innate passion for luxury, tailormade travel and a dedication to delivering an unparalleled level of client service.

Core Skills

• Trusted advisor, building long-term client relationships through consultative selling, understanding individual travel aspirations and designing exceptional, tailor-made journeys.
• client-first approach, committed to crafting extraordinary travel experiences
• Results-driven, with a proven ability to exceed expectations
• Commercially minded, taking ownership for achieving personal sales, conversion, margin and revenue targets, managing a sales pipeline and making decisions that support business performance.
• Proactive and self-motivated, managing the complete client journey from initial enquiry through to post-travel follow-up, ensuring timely communication and an exceptional client experience throughout.
• Exceptional communicator, both written and verbal, with confidence in face-to-face interactions (video calls)
• Collaborative and team-oriented, fostering a culture of excellence

Experience

• A minimum of four years’ experience as a Travel Specialist within a luxury, tailor-made travel environment, specialising in complex Latin America itineraries
• First-hand expertise in our core destinations, particularly Peru, Brazil, Chile, Argentina, Costa Rica and Ecuador
• A strong track record of delivering exceptional sales performance in a target-driven setting
• A meticulous approach to client service, ensuring seamless experiences from enquiry to post-travel
• Advanced IT proficiency, adept at using digital tools and AI to enhance client experience
• Highly organised, with outstanding time management skills
• Familiarity with GDS/flight operating systems

The Role:

• Curation of high-quality, tailormade itineraries for a wide range of traveller segments
• Managing the end-to-end client journey, including planning, costing, refining, and confirming itineraries, through to post-travel communications and nurturing future travel wish lists
• Conversion of warm sales leads via email, telephone, and video calls
• High-quality presentation of customised travel itineraries, including supply of relevant supporting information and advice
• Delivering gold-standard client service at all stages of the sales process to foster repeat and referral business
• Proactive expansion of product knowledge, staying informed of the latest industry developments to ensure expertise across our specialist product portfolio
• Maintaining up-to-date commercial knowledge of properties, flight routings, and logistics
• Fostering strong working relationships with colleagues and trade partners, while demonstrating a strong team ethic

What we can offer you

• Competitive salary and performance related bonus scheme
• Company pension scheme
• 29 days holiday per year with long service benefits
• Birthday off
• Discounted travel and access to exclusive industry rates
• Educational trips
• Structured training and continuous professional development
• Team Volunteering and social events calendar

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