Senior Leisure Club Operations Supervisor

Senior Leisure
Club Operations Supervisor

Delta Hotels by Marriott, Preston

Reporting into: Leisure Club
Manager
Line Management of: Leisure Club Team Leaders & Leisure Associates

This job description
sets out the current duties of the job role that may vary from time to time
without changing the general character of the job role or the level of
responsibility entailed.

Job Purpose

The Senior Operations Supervisor plays a pivotal role in the leadership
and operational management of the Leisure Club. Supporting the Club Manager,
this role ensures that the highest standards of safety, cleanliness, service,
and guest experience are consistently delivered across all leisure facilities.
The Senior Supervisor provides strong, visible leadership for both Team Leaders
and front-line colleagues, driving operational excellence, compliance, and
commercial success.

As a key member of the leisure management team, the postholder is
responsible for the day-to-day running of the club, taking ownership of
staffing, safety, member engagement, and facility standards. The role also
carries direct responsibility for pool plant operations, ensuring mandatory HR
compliance training is completed, guaranteeing that pool responder coverage and
training are always in place, and maintaining excellent cleaning standards in
all areas of the leisure club.

Key
Responsibilities

Leadership
& People Management

• Provide
  direct line management to the Team Leader and support the wider leisure
  team.
• Act as
  deputy for the Club Manager, taking full responsibility for the leisure
  operation when required.
• Drive
  a positive team culture, leading by example with professionalism,
  fairness, and integrity.
• Oversee
  staff scheduling to ensure effective coverage and fair allocation of
  shifts.
• Conduct
  one-to-ones, job chats, and performance reviews with Team Leader,
  supporting them in managing their own teams.
• Identify
  training needs and coordinate development opportunities, ensuring all
  staff are confident and competent in their roles.
• Ensure
  mandatory monthly training is completed for HR compliance across the
  department.
• Lead
  recruitment, onboarding, and induction processes for new team members.
• Oversee
  the daily operations of the leisure facilities, ensuring seamless service
  delivery.
• Ensure
  Team Leader and Associates are consistently supported, coached, and
  equipped to deliver exceptional guest and member experiences.
• Manage
  departmental performance, setting clear goals and targets in line with
  business objectives.
• Take
  responsibility for the pool plant operations, ensuring the safe and
  efficient running of all associated systems and compliance with
  regulations.
• Maintain
  the highest standards of cleanliness and presentation across all areas of
  the leisure club, ensuring cleaning tasks are delivered effectively and
  consistently.
• Support
  the Club Manager in developing and implementing standard operating
  procedures and policies.
• Manage
  stock control, ordering, and supplier relationships in line with budgetary
  requirements.
• Ensure
  effective communication across shifts, including structured briefings and
  handovers.

Health,
Safety & Compliance

• Take
  lead responsibility for health, safety, and legal compliance across the
  leisure club.
• Ensure
  all risk assessments, safety audits, and operational checklists are
  completed to standard and within deadlines.
• Ensure
  pool responder training and coverage are always in place, and act as an
  escalation point during emergencies.
• Be the
  primary point of escalation for incidents, guest complaints, and
  emergencies, ensuring swift resolution and accurate reporting.
• Maintain
  up-to-date knowledge of relevant legislation, company standards, and
  industry best practice.
• Participate
  fully in the hotel's AP rota, ensuring safety obligations are met at all
  times.

Guest &
Member Experience

• Champion
  a member- and guest-focused culture, ensuring feedback is acted upon and
  service consistently exceeds expectations.
• Support
  membership sales activity, tours, and retention initiatives, supporting
  the delivery of commercial targets.
• Monitor
  service delivery across all leisure touchpoints and take proactive steps
  to address gaps or opportunities for improvement.
• Lead
  by example in guest interaction, demonstrating courtesy, professionalism,
  and product knowledge.

Commercial
& Business Support

• Support
  the Club Manager in delivering departmental budgets and revenue targets.
• Analyse
  key performance indicators (KPIs) and use insight to improve operational
  and financial performance.
• Contribute
  to promotional campaigns, membership drives, and community engagement
  activities.
• Provide
  input on strategic planning and development of the leisure facilities.

Working
Pattern

• Work
  flexibly on a scheduled shift rota to provide leadership presence during
  peak operating times, including evenings, weekends, and public holidays.
• Provide
  management cover during Club Manager’s absence (holidays, rest days, or as
  business needs dictate).
• Be
  adaptable to cover staffing shortfalls and business priorities to ensure
  operational continuity
• Perform
  other tasks as assigned by management

Senior Leisure Club Operations Supervisor • Preston, United Kingdom

#J-18808-Ljbffr