Customer Service Manager

Our client based in Nottingham is currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth.

The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.

Key Responsibilities

• Managing and supporting a small customer service team
• Handling customer queries and complaints professionally and efficiently
• Managing order tracking and delivery communications
• Creating bespoke customer quotations
• Working closely with internal departments to improve customer experience
• Identifying opportunities to improve processes and help increase sales
• Maintaining high service standards across all customer touchpoints

About You

• Previous experience within an e-commerce customer service environment is essential
• Experience managing or supervising a team
• Strong communication and problem-solving skills
• Proactive, organised, and able to work independently
• Commercially minded with a genuine interest in helping the business grow
• Positive attitude and willingness to go beyond simply “ticking a box”
• Experience with AI tools or systems would be beneficial, but is not essential

Candidates with experience from fast-paced retail or e-commerce businesses be particularly well suited to this role.

This position is fully office based.

Benefits

• 25 days holiday
• Career development and training opportunities

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