Head of Supported Housing

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

This role will play a key part in our transformational journey, holding direct responsibility and accountability for operational performance and quality within the Housing & Support (H&S) department with a regional and national reach- including financial viability, safeguarding and stakeholder relationships.

With ambitious growth targets embedded in our strategy this role will be integral to executing The Housing Network's (THN) Homelessness Strategy, at pace alongside strong sector knowledge. Working with SLT colleagues to leverage and build strong stakeholder relationships - to maintain provider of choice status.

A key element of our strategic growth plan is the introduction of a Supported Exempt Rent based service. This role will lead the mobilisation, scaling up and continuous improvement of this new service which employs a trauma informed approach and a psychologically informed environment in support of our defined homelessness prevention pathway.

This is a fast moving, growing department looking for equally enthusiastic people to join us, who are self-motivated to improve outcomes for people experiencing homelessness and multiple disadvantage.

Main Duties

What needs to be done?

• Accountable for all aspects of the operational effectiveness and continuous improvement of our Housing & Support (H&S) department.
• Accountable for the mobilisation, scaling up and continuous improvement of our new Supported Exempt Accommodation services.
• Lead responsibility for networking and developing local relationships with employers and the charitable sector to secure recreational/economic activities for residents.
• Accountable for the development and management of a compliant Safeguarding Framework and process.
• Manage and coach remote teams within a defined region to enhance cohesive working and embed a behavioural framework underpinned by THN's values
• Working alongside the Director of Housing and Support and Chief Commercial Officer to maintain highly trusting and effective (Provider of Choice) commissioner relationships.
• Support the Director of Housing and Support and the CCO to further develop and improve the new Homelessness Prevention Pathway model.
• Support the management and delivery of Housing & Support (H&S) departmental budgets and strategic objectives.
• Accountable for the accurate and effective management of relevant service budgets and performance to ensure optimum performance against organisational objectives.
• Working collaboratively and innovatively with the Director of Housing and Support and CCO to ensure successful delivery of the Strategy and meeting key targets
• Working with the Director of Housing and Support COO and Director of People to embed a Sector Specific Language and trauma informed approach which aligns with MEAM.
• Accountable for the development and management of an adequate and appropriate Resident Feedback and Complaint Framework and process.
• Accountable for the further development and mobilisation of our Lived Experience Voice activities and focus.
• Accountable for the management, oversight, improvement and data compliance of Support Planning and Risk Management.
• Lead responsibility for operational management, delivery and reporting against contractual obligations.
• Contribute to the development of A Social Impact Measurement framework and data collation process.
• Supporting the Director of Housing and Support alongside the CCO and marketing function to ensure a maximised approach to communicating and highlighting our social impact.
• Identify opportunities for the Ex-Co to

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