Associate Engagement Manager - French Speaking

Associate Engagement Manager

At Bazaarvoice, we create smart shopping experiences and are seeking an Associate Engagement Manager to join our Global Services organization. In this role, you will act as the primary liaison between our customers and internal technical teams, manage post‑sale implementation projects, and ensure successful onboarding, high adoption rates, and on‑time delivery.

You’ll prioritize your workload daily to deliver an excellent experience for all clients and thrive in a fast‑moving environment with strong multi‑tasking skills and quick decision‑making.

Responsibilities

• Proactively engage with Sales, Client Success, Support, and Product Teams
• Master templated and custom Statements of Work (SOW) outlining services activities, resourcing requirements, deliverables, timing, and budgeted hours
• Facilitate client workshops and sessions, presenting and walking through Bazaarvoice’s value proposition
• Manage and properly set expectations with internal and client stakeholders
• Advocate on behalf of the client and your team
• Effectively manage and drive a portfolio of projects from initiation to close
• Define and maintain project plans, proactively identifying risks and churn mitigation strategies

Qualifications

• Bachelor’s degree, or comparable work experience
• 2‑3 years professional project management/engagement management experience, or comparable work experience
• Track record of working with clients and internal stakeholders at all levels
• Strong client focus
• Ability to work in a fast‑paced environment
• Excellent verbal and written communication skills
• Passion, energy, and a collaborative work ethic
• Proven ability to ramp‑up quickly and be a self‑starter

Additional Qualifications

• SaaS implementation project management experience
• Ability to communicate well with developers about HTML, CSS, XML, and other web technologies
• PMP certification
• Background in e‑commerce industry
• Experience scoping professional services for SaaS implementations
• Experience generating or executing SOWs
• Experience selling or delivering managed services engagements

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Background Check Requirement

Successful candidates will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.

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