Aftersales Manager

We are recruiting on behalf of our client for the position of Aftersales Manager in Leicester. This is a 12-month fixed-term contract offering a competitive basic salary of £40,000 and an on-target earning potential of £65,000. The Aftersales Manager role requires experienced automotive management to oversee Service and Parts departments within a busy dealership environment. This is an excellent opportunity for a skilled Aftersales Manager seeking a challenging role with significant responsibilities and career progression. The successful Aftersales Manager will be responsible for leading the department, maximising efficiency, maintaining high levels of customer satisfaction, and ensuring departmental profitability.

Benefits

• Basic salary of £40,000
• Potential OTE of £65,000
• 12-month fixed-term contract
• Company car scheme eligibility
• 45 hours per week
• Working hours Monday to Friday, 8:00am-6:00pm
• One in four Saturday mornings, 8:30am-12:30pm
• Sundays off
• Represents a strong career opportunity within a reputable automotive dealership

Duties

• Manage the day-to-day operations of the Aftersales department
• Lead, motivate, and develop the Service and Parts teams
• Monitor department KPIs and implement strategies to improve performance
• Maximise workshop productivity and profitability
• Ensure high standards of customer service and satisfaction
• Oversee Service and Parts operations, ensuring effective communication and cooperation
• Maintain compliance with manufacturer standards and company protocols
• Handle customer queries and escalations professionally
• Support recruitment, training, and development of staff
• Build and maintain strong relationships with customers, colleagues, and manufacturer representatives
• Identify opportunities for additional revenue streams and improved customer retention

Requirements

• Previous experience in Aftersales Management within the automotive industry
• Strong knowledge of Service and Parts operations
• Proven leadership, team motivation, and development skills
• Solid understanding of profitability and commercial awareness
• Excellent customer service and communication skills
• Ability to analyse performance data and work towards challenging targets
• Strong organisational and problem‑solving capabilities
• Full UK driving licence

This role offers a significant opportunity for an experienced Aftersales Manager to join a reputable dealership in Leicester and contribute to its ongoing success.

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