Repairs Coordinator / Claims Handler

Ferris UK Ltd – Building Trust, Restoring Homes

At Ferris UK, our mission is simple: to bring genuine customer service to the construction industry.

We specialise in insurance repair, reinstatement, and restoration projects, helping people put their homes or small businesses back together after fire, flood, and other damage.We’re a family-founded and led business with a reputation for doing things the right way. As we continue to grow, we’re looking for a Repairs Coordinator/Claims Handler who shares our values of care, quality, and outstanding customer service.

What you’ll be doing:

• Acting as a key point of contact for customers throughout the insurance claims journey
• Handling and administering insurance claims from first notification through to completion
• Providing clear, empathetic communication to customers during what can be a stressful time
• Liaising with insurers, surveyors, contractors, and internal teams to ensure smooth claim progression
• Maintaining accurate records, updating systems, and ensuring documentation is complete and compliant
• Supporting the wider operations team with general administrative duties
• Managing queries efficiently and professionally, always putting the customer first

What we’re looking for:

• Previous experience in customer service, claims handling, or administration (insurance or construction experience is desirable but not essential)
• Excellent communication skills, both written and verbal
• Strong organisational skills with great attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• A calm, professional, and empathetic approach to customer care
• Confident IT skills and experience using administrative systems

Why Join Ferris UK?

• Grow with Us – We invest in training and encourage continuous personal development
• Feel Valued – Competitive salary, free parking, holiday entitlementand a range of benefits including healthcare and retail discounts
• Be part of something positive – Work with a company that’s redefining service in construction, in afamily business with genuine care for its people

Join Ferris UK and help restore homes, support people, and be part of a team that genuinely cares. FerrisSept26

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