Medical Agency Records Administrator

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.

The Role

This will be a varied job role which largely surrounds case related administration, including requesting medical records, processing medical records, calling GP’s & Hospitals for updates on outstanding records requests, combining records, calling medical experts for updates on outstanding reports and general administration duties.

Responsibilities

Requesting Medical Records from GP’s Hospitals, Ambulance Service and Dental Practices

Calling Records Providers for updates to ensure records are obtained in a timely manner

Quality Checking Medical Records Received

Processing Records Received

Producing an invoice for Records Work

Combining & Extracting Records

Removing Passwords from Encrypted documents

Monitoring the records mailbox

Assisting on task lists

Other ad hoc duties as required

Person Specification

GCSE Maths and English at Grade C or above, or equivalent

Knowledge of Microsoft Office packages including Word and Outlook

Strong IT skills, knowledge of Win Zip, 7 Zip, Egress Switch, Micro Dicom, Image Exchange Portal would be an advantage.

Excellent standard of written and spoken English

Ability to always maintain client confidentiality

Ability to deal with volumes of work and manage conflicting priorities

High levels of accuracy and attention to detail

Experience of dealing with customers on the telephone

NVQs or qualifications in business administration is a distinct advantage

Desirable to have a medical or legal background in Admin.

Salary & Hours

Salary of £22,902.10 - £26,722.54, dependent on age.

Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Hybrid Working

3/2 hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

24/7 offsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Petal Peters, our Recruitment Manager, is happy to answer any questions you may have, about what Express Solicitors can offer you.

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