Care Manager

Company Description

Caremark Merton is a leading home care provider supporting clients to live safely and independently in their own homes across Merton. The organization welcomes people from diverse backgrounds, with or without prior experience in the care sector, and offers clear pathways to develop a career in social care. Caremark Merton places high value on Care and Support Workers, recognizing their commitment as key to the company’s reputation for high-quality care. Team members benefit from competitive pay, agreed working hours that reflect individual availability, and a full induction with ongoing training, development, support, and supervision.

Role Description

The Care Manager is a full-time, on-site role based in Merton, responsible for overseeing high-quality care services delivered to clients in their own homes. Day-to-day tasks include managing client care plans, conducting assessments and reviews, coordinating visits, and ensuring that care is personalized, safe, and aligned with regulatory standards. The role involves supervising and supporting Care and Support Workers, providing guidance, coaching, and performance feedback, as well as organizing and delivering training as needed. The Care Manager will liaise with clients, families, and external professionals, respond promptly to concerns or incidents, and maintain accurate documentation and reports. This position requires active participation in service improvement initiatives and contribution to a positive, collaborative team environment.

Qualifications

• Demonstrated skills in case management, including developing, implementing, and reviewing individualized care plans.
• Experience in training and supporting care staff, with the ability to deliver induction and ongoing development sessions.
• Knowledge of elder care and social services, with an understanding of community-based support and safeguarding principles.
• Basic understanding of medicine relevant to home care, including medication administration protocols and coordination with healthcare professionals.
• Previous experience in a care management or supervisory role within home care or social care settings is highly beneficial.
• Strong communication, interpersonal, and conflict-resolution skills, with the ability to build trust with clients, families, and colleagues.
• Excellent organizational skills, attention to detail, and ability to manage multiple cases and priorities effectively.
• Relevant qualification in health and social care (e.g., NVQ/QCF Level 3 or above) or equivalent experience; willingness to pursue further accredited training.
• Commitment to equality, diversity, and non-discriminatory practice, and to promoting the dignity and independence of all clients.
• Ability to travel locally within Merton as required to visit clients and staff, in line with role responsibilities.

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