Scheduler

Job Description

Working in a fast-paced and reactive environment, you will manage both planned and short-notice scheduling requirements, liaise with a wide range of stakeholders, and help ensure contractual staffing requirements and key performance indicators are consistently achieved.

Key Responsibilities

• Schedule security officers across the wider banking client account.
• Manage planned, ad hoc, and out-of-hours security requirements.
• Respond to sickness, absence, and short-notice shift call-offs.
• Source replacement security officers to maintain required staffing levels.
• Liaise with agency and subcontractor partners to secure cover when internal resources are unavailable.
• Build strong working relationships with site leads, operational stakeholders, Regional Operations Managers, and the Head of Security.
• Maintain accurate records using Pretium and update spreadsheets to support operational, billing, and finance processes.
• Support operational issues and prioritise multiple urgent requirements, particularly during busy out-of-hours periods.

Professional and Personal Competencies/Qualifications

• Strong organisational and multitasking skills.
• Ability to manage a busy and reactive workload.
• Comfortable working at pace and under pressure.
• Excellent communication and telephone skills.
• Confident engaging with a wide range of stakeholders.
• Ability to build strong relationships with operational managers and site leads.
• Good general computer literacy.
• Working knowledge of Excel and spreadsheets, including sorting and filtering data.
• Strong attention to detail and commitment to data accuracy.
• Comfortable working with operational data.
• Ability to prioritise competing demands effectively.
• Calm and composed when dealing with last-minute challenges.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.