P/T Communications Assistant

JOB TITLE: Part-timemunications assistant

JOB LOCATION: Ipswich
JOB TYPE: Long term temp contract
JOB HOURS: 20 hours per week worked across 3, 4 or 5 days
JOB PAY: £ per hour
JOB WORKING: On site – no working from home

Your newpany

You’ll be joining the team responsible for delivering highway maintenance and improvement services across Suffolk on behalf of Suffolk County Council. The Suffolk Highways contract began in October 2023 and has an initial term of 10 years, with the potential to extend for a further 10 years.

This is a newly created position offering the opportunity to work with a wide variety of stakeholders, including customers, local councillors, members of the public, local businesses and neighbouring highways authorities.

Your new role

Reporting to themunications Manager, you’ll support the delivery of proactive and reactivemunications across the Suffolk Highways contract. Your work will help ensure that residents, businesses and road users receive clear, timely information and a high standard of service.

Your responsibilities will include:
* Receiving, recording and responding to enquiries from members of the public and other stakeholders
* Managingplaints in line with Suffolk County Council’splaints Policy
* Monitoring customer feedback to identify trends and opportunities for improvement
* Supporting themunications Manager withmunications and social value projects
* Helping operational teamsmunicate planned programmes of work effectively
* Assisting with internal and externalmunications, including employee campaigns
* Supporting the delivery of the Stakeholder Management Plan andmunications Plan
* Contributing ideas to improve customer service and public perception of Suffolk Highways

What you'll need to succeed

You’ll need previous experience in a public-facing role where you have dealt directly with customers, members of the public or other external stakeholders.

It is particularly important that you can demonstrate:
* Experience of responding to enquiries clearly and professionally
* A proven ability to manageplaints withpassion, consideration and a practical approach to finding resolutions
* Strong writtenmunication skills, with the ability to adapt information for different audiences
* Confidence dealing with a broad range of stakeholders, including members of the public and local councillors
* Effective influencing skills and the ability tomunicate clearly in potentially sensitive situations
* Experience of working towards agreed action plans or service improvement programmes
* Good organisational skills and the ability to record information accurately
* A forward-thinking approach, with the ability to suggest realistic and workable improvements

What you'll get in return

You’ll join a long-term, high-profile contract where your work will have a visible impact on customers andmunities across Suffolk. This is a variedmunications role offering exposure to customer engagement, stakeholder management, internalmunications and public service delivery.

You’ll also have the opportunity to help shape a newly created position and contribute ideas that improve how the servicemunicates with the people and organisations it supports.