IT Technician Wanted for a Dynamic ShaftesburyAcademy!

Are you passionate about technology and eager to keep a modern educational environment running at peak digital performance? A thriving, forward-thinking secondary academy in Shaftesbury is looking for a skilled, proactive IT Technician to join their busy technical support team on a permanent, full-time basis, starting as soon as possible. In this hands-on and varied role, you will be the go-to technical expert for staff and students alike, ensuring that our cutting-edge classroom hardware, networks, and software systems operate seamlessly every day. Job Overview Working under the direction of the Network Manager, the IT Technician will provide first- and second-line technical support across the academy. You will troubleshoot hardware and software issues, maintain device inventories, set up audio-visual equipment, and help drive digital learning initiatives forward in a fast-paced school setting. Key Responsibilities Helpdesk & Incident Support: Diagnose and resolve 1st and 2nd-line hardware, software, network, and printer faults logged via the internal helpdesk system. Hardware & Device Maintenance: Image, configure, and repair desktop PCs, laptops, Chromebooks, tablets, and interactive classroom touchscreens. Network & Account Administration: Manage Active Directory / Google Workspace user accounts, password resets, email distribution lists, and basic network permissions. AV & Classroom Tech Setup: Support teachers with audio-visual equipment, projectors, video conferencing tools, and presentation setups for daily lessons and school events. Software Deployment: Install, update, and manage educational software packages and licenses across school workstations using deployment tools. Asset Management & Documentation: Keep the hardware asset register up to date, manage IT consumable stock, and maintain clear internal technical documentation. The School & What’s on Offer Tech-Driven Environment: A modern secondary academy that heavily invests in cutting-edge classroom technology and digital learning infrastructure. Competitive Salary: A stable annual salary of £26,000 – £31,000 (dependent on relevant technical certifications and experience). Contract & Benefits: Full-time, year-round contract featuring regular working hours, generous holiday allowance, and a robust local government pension scheme. Perks & Career Growth: Free on-site staff parking in a convenient Shaftesbury location, alongside structured training paths for network and systems administration certifications. Candidate Requirements Technical Background: Proven experience working in a dedicated IT support role, helpdesk environment, or school technical team. Core IT Knowledge: Solid troubleshooting skills across Windows OS, macOS, ChromeOS, Microsoft 365 / Google Workspace, and basic TCP/IP networking concepts. Problem-Solving Mindset: A logical, methodical approach to diagnosing technical issues with a strong customer-service orientation. Interpersonal Skills: Friendly, patient, and able to explain technical concepts clearly to non-technical teachers and students. Compliance Requirement: An enhanced DBS check registered on the Update Service (or a readiness to complete a clearance process prior to starting). Ready to put your technical skills to work in a vibrant educational setting? Submit your CV today to secure an interview and technical walkthrough!