Receptionist

Be the smile
they remember.

At Hotel
Indigo K West Shepherd’s Bush, we don’t just check guests in, we welcome
them into the story of the neighbourhood. As a Front Desk Receptionist,
you’ll be the friendly face that makes each guest feel instantly at home. From
seamless check-ins to tailored recommendations, you’ll create meaningful
moments that make our guests’ stay unforgettable.

What’s Our Story?

Hotel Indigo is about creating authentic local
experiences. That means reflecting the creative energy of Shepherd’s Bush
through every interaction: bold, effortless, and full of personality. Whether
it’s helping a guest find the best late-night music spot or solving a billing
query with calm confidence, our Front of House team brings hospitality to life.

Here’s what
you can look forward to as our Front Desk Receptionist:

Annual
salary: £27,900

• Pension with company contributions
• 50% discount in all our restaurants and Spa
  treatments across our properties
• Team member and Friends & Family rates across
  our properties
• Complimentary stay after passing probation
• IHG
  Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Access to Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP,
  mental health support, and wellbeing
• World-class development programmes and growth
  opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your
  voice heard and celebrate success

A Day in Your Neighbourhood

• Warm welcomes: Greet every guest with genuine enthusiasm, check them in and out
  efficiently, assist with luggage and create a positive first and last
  impression.
• Be their go-to: Assist with everything from local tips to room preferences, dinner
  bookings to billing queries; you’ll be the heartbeat of the guest journey.
• Keep the conversation flowing: Engage with IHG Rewards Club members and returning
  guests, and always personalise your service where you can.
• Handle the details: Take bookings, process payments, manage
  reservations, and answer phones; all with confidence and clarity.
• Support operations: Maintain guest records, assist with room
  allocations, and liaise with Housekeeping and other teams to ensure every stay
  goes smoothly.
• Keep things safe: Follow all hotel policies and procedures including health & safety,
  key control, and guest privacy protocols.

You will be required to work 40 hours per week on a
shift rota over 5 days out of 7.

What’s Your Story?

You’re friendly, confident, and cool under
pressure. You love interacting with people and you’re always one step ahead
when it comes to their needs. Ideally, for the Front Desk Receptionist role, you’ll
also bring:

• Previous front office, reception, or customer
  service experience


• Great communication and problem-solving skills


• Familiarity with hotel systems (Opera Cloud is
  a plus)


• Tech-savviness and attention to detail


• Flexibility to work shifts, including
  evenings, nights, weekends, and public holidays


• A collaborative, team-focused attitude and
  positive energy


• A passion for hospitality and guest
  experience!

If you’re ready to create moments that guests
remember long after check-out, we want to hear your story. Join us as Front Desk Receptionist at Hotel Indigo K West Shepherd’s Bush,
and help us make every arrival feel like coming home.

All applicants must have existing rights to work status in the UK.