Equestrian Manager

Position Overview

• To manage the Equestrian department and team members to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients

• To be a driving force in delivering an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly.

What you'll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Uniform laundered complimentarily
• Complimentary meals whilst on duty at our team members' restaurants
  

What you'll do

Stable Duties

• Managing horses daily routine, feed and exercise to keep them fit and well schooled for guests to ride safely.

• Managing horses shoeing, worming, saddlery, dentistry and veterinary requirements.

• Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, keep the stable, horses and all equipment looking immaculate at all times.

• Guest Interaction – Dealing with enquiries, bookings and requests from internal and external guests in a timely and appropriate manner.

• Fitting guests with safety equipment before riding, keeping safety equipment in accordance with best practice guidelines (replacing when worn/unsafe) looking clean and organised in lockers at all times.

• Teaching guests of the hotel and local clients on our ponies and horses with knowledge, enthusiasm and care for safety at all times.

• Managing daily horse allocations for teaching, ensuring well being of horses and safety of guests maintained as a priority.

People

• Mobilize & inspire team members & supervisors to build a high performing team in order to achieve business goals & service standards

• Mentor, train & coach team members

• Manage shift coverage, work load & resource distribution within & across teams

• Interviewing, hiring, induction & succession planning of staff

• Identify training needs, design & track training for department

• Monitor & evaluate team performance & perform PDP for team supervisors

• Arranging and chairing monthly departmental meetings and producing accurate minutes distributed to team members, HR and GM

Financial

• Budget creation and management, monthly P+L reviews, cost control, ensure correct purchasing procedures followed at all times, stock management

• Admin - Manage Insurance and Council License requirements, review and renew on annual basis.

• Renew annual loan contracts for ponies.

• Source further horses/ponies for loan/lease/purchase as business levels require and subject to budget allowances

Marketing/ PR

• Develop and facilitate new packages to drive sales. Assist PR department with photoshoots and interviews with enthusiasm and flexibility. Ensure website is up to date and factually correct at all times

Health & Safety

• Comply with all statutory and company health and safety, fire, bomb and security regulations

• Ensure job required certificates are kept up to date – 1st Aid, Child Protection, CRB checks

• Review and update departmental risk assessments including monthly area assessment forms

• Check tack and equipment weekly for faults and action where necessary

• Review SOP’s and facilitate ongoing training for team members as necessary

• Ensuring all guests complete disclaimers before riding

• Ensuring accident report forms are completed accurately, signed by casualty and submitted to Security in timely manner

The items shared are the essence of a day in the life of an Equestrian Manager, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• BHS stage 3 qualified
• 1st Aid
• Ride & Teach including beginners
• General yard work
• Stable management
• Customer Service
• Previous Hotel Experience
• Positive attitude
• Computer literate
• Good communicator
• Buy into the hotel ethos