Hospitality Team Member - Stoke
Oak View Group: Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone. About the Venue:
OVG's partnership with Stoke City Football Club marks a major step in enhancing the fan experience at the bet365 Stadium, with a clear focus on improving every aspect of matchday hospitality.
Through a transformation of food and beverage outlets, OVG is working closely with the club to introduce new menu options, reduce wait times, and deliver faster, higher quality service across the stadium. With a "fans first" philosophy, ensuring an exceptional matchday for every supporter.
Role Purpose:
Join Stoke City Football Club's matchday team within our front of house customer facing teams, supporting hospitality and retail outlets across the stadium. This is an excellent opportunity for individuals seeking flexible, casual work in a vibrant matchday environment.
What we're looking for
We are hiring both retail and hospitality staff to support matchday operations at Stoke City FC.
Previous experience in retail, hospitality, or customer service roles (hospitality or retail experience desirable)
Strong communication and customer service skills
Ability to work efficiently in a fast-paced team environment
A positive, reliable, and team-oriented approach
Basic numeracy and confidence handling transactions
Flexibility to work evenings, weekends, and matchdays
What you'll be doing
Providing exceptional service to fans across the stadium's retail and hospitality areas
Contribute to a positive matchday atmosphere
Operating tills and handling transactions accurately
Following food safety and hygiene standards
Good to know
The pay rate is 12.16 for those aged 18 and over, and 8.97 for those under 18, with both rates inclusive of holiday pay. Shifts are flexible and are scheduled around home matchdays and stadium events.
Our Inclusion Commitments:
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you.
Employee Screening and Eligibility to Work:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Hospitality Team Member - Stoke • Stoke-on-Trent, Staffordshire, United Kingdom
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