Trainee Care Coordinator - Guildford

Location: The White Barn - Farnham Hours per week: 37.5 Competitive salary: 25k - 26.5k DOE Join an Outstanding-rated service and Award-Winning Team About us Right at Home GF provides high-quality homecare to older people, people living with dementia and other vulnerable adults in our communities. We are recruiting a Trainee Care Coordinator for our Guildford office to help deliver outstanding local care. Use your communication and organisational skills to support Care Assistants in delivering reliable care. We seek a friendly, flexible and detail-oriented team member. Main Duties & Responsibilities Work with the Deputy Care Manager to maintain smooth Client/Carer communication Schedule care efficiently, allowing adequate care and travel time Answer calls professionally and record enquiries accurately Share and record changes to Client or Carer needs and availability Log complaints, feedback and enquiries using the correct procedure Maintain clear communication and positive working relationships with Care Assistants Record new Care Assistants and Clients on the system promptly Report weekly on recruitment needs, rota gaps, risks, availability and concerns Match suitable Care Assistants to each package Prepare weekly rosters and issue rotas promptly Record holidays, sickness and absences accurately Plan and record cover for holidays, training and planned absence Maintain accurate communication, Client and Care Assistant records Report weekly travel and wait-time KPIs Join the on-call rota Person Specification Qualifications & Experience Previous Domiciliary Care experience - Essential Scheduling, HR or recording system experience – Desirable Health and Social Care or relevant qualification – Desirable Customer service experience - Desirable UK driving licence, daily car use and Class 1 business insurance Abilities, Skills & Behaviours Commitment to making a difference and supporting business growth Excellent customer service, communication and interpersonal skills Good computer and MS Office skills, including reporting Self-motivated and flexible, including participation in out-of-hours on-call Highly organised, with strong planning, prioritisation and attention to detail Ability to build effective professional relationships Strong administration and workload-management skills This post is subject to an Enhanced CRB check and satisfactory references. Applications will close on Friday 18th September 2026 #CareJobs #HourlyCareGiver #FarnhamJobs #JoinOurTeam #FlexibleHours #CareWithCompassion