Talent.com
Stoneacre
Service Advisor - CITROEN-FIAT-SEATStoneacre • Wrexham, UK
Service Advisor - CITROEN-FIAT-SEAT

Service Advisor - CITROEN-FIAT-SEAT

Stoneacre • Wrexham, UK
9 days ago
Job type
  • Full-time
Job description

About the role…

We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

A fantastic opportunity to take the next step into your customer service development and become the best of the best.

You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.

As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

  • Industry leading competitive salary
  • A flexible approach to working patterns
  • Bonus scheme
  • A range of training and development programmes
  • Industry leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays and much more
  • Wellness programme
  • Free parking

An average day as a Service Advisor…

  • Manage all customer communications and interactions on behalf of the dealership
  • Identify service needs and requirements of the customer.
  • Establish understanding and an agreement with the customer of work required and agree time frames.
  • You will liaise with the workshop to determine vehicle completion times and relay any information.
  • Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
  • Regularly update the customer with progress on their vehicle.
  • Process payments and issue invoices for customers.
  • Supporting with handling complaints in line with company policy.
  • Ensure handover and administration of customer vehicles are completed to a high standard.
  • Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
  • Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
  • Understand and ensure all objectives are fully achieved.

About you…

  • You will have exceptional customer service, striving to deliver above our customer expectations.
  • Excellent communications skills, by telephone email and face to face situations.
  • You will have a minimum of 1-year service advisor experience.
  • Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
  • You will have a strong attention to detail
  • You will have good time management and be able to prioritise your workload.
  • Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
  • Be competent in ICT, Maths and English as standard.
  • Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
  • We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."

Create a job alert for this search

Service Advisor - CITROEN-FIAT-SEAT • Wrexham, UK

Similar jobs

ATM Field Service Engineer – 4-on/4-off, Bonus & Van

Brink'sChester, England, GB
Full-time

Brink's is hiring a Field Service Engineer based in Chester/Wrexham.The role involves maintaining and repairing ATMs, providing excellent customer service, and ensuring machines are operational.Wit... Show more

 • Promoted

Exterior Products Sales Advisor - £60,000 A Year - Part Time - No Experience Required

HillarysWrexham, United Kingdom Of Great Britain And Northern Ireland, UK
Part-time

Exterior Products Sales Advisor – £60,000+ earnings p/a.A flexible opportunity that works around you – full or part time.Imagine running your own business, close to home, at your pace, and helping ... Show more

 • Promoted • New!

ATM Field Service Engineer — 4-on/4-off, Bonuses & Benefits

The Brink’s CompanyChester, England, GB
Full-time

The Brink’s Company is seeking a Field Service Engineer to join their team in Chester.The role involves maintaining ATMs and providing excellent customer service.With a starting salary of £36,419 a... Show more

 • Promoted

Senior Systems Engineer, User Support

ARCH EUROPE INSURANCE SERVICES LTDMore, England, GB
Full-time

Senior Systems Engineer, User Support.ARCH EUROPE INSURANCE SERVICES LTD.Senior Systems Engineer, User Support.ARCH EUROPE INSURANCE SERVICES LTD.Get AI-powered advice on this job and more exclusiv... Show more

 • Promoted

Field Service Engineer – Coffee Equipment & On-site Service

Costa CoffeeChester, England, GB
Full-time

A leading coffee brand is seeking a Field Service Engineer in Chester & North Wales.This full-time role involves diagnosing and repairing equipment to ensure customer satisfaction.Ideal candidates ... Show more

 • Promoted

Commercial Insurance Advisor — Grow Your Career in Liverpool

Get Recruited LtdLiverpool, England, GB
Full-time

Get Recruited Ltd in Liverpool is seeking a Commercial Insurance Advisor to join a growing broker.You will handle inbound client enquiries, process MTAs, and provide day-to-day servicing with the b... Show more

 • Promoted

Motor Vehicle Technician

The Solution Automotive LimitedWrexham, WLS, GB
Full-time

Motor Vehicle Technician - Chester.Prestige Franchised Motor Dealership.Our client is looking to recruit an experienced Motor Vehicle Technician.An experienced Technician with a proven track record... Show more

 • Promoted • New!

Road Engineer

WSP in the UK & IrelandWrexham, Wales, GB
Full-time

Your role will be at the heart of a high performing team, using your technical skills and expertise to deliver exemplary services to clients across a diverse range of sectors, clients and projects ... Show more

 • Promoted

Automotive Quality Manager - Hands-On Leader

CastAlum LtdWelshpool, Wales, GB
Full-time

CastAlum Ltd in Welshpool is seeking a Quality Manager to lead and improve quality management processes in a fast-paced automotive manufacturing setting.The ideal candidate will have at least five ... Show more

 • Promoted

Customer Care Advisor

Net World Sports, Ltd.Wrexham, Wales, GB
Full-time

Customer Care Advisor### Customer Care AdvisorFull TimeWrexham, UK Competitive Salary## A bit about Net World SportsJoin Net World Sports on our mission to become the world’s leading sports equipme... Show more

 • Promoted

Temporary Customer Care Advisor

Net World Sports, Ltd.Wrexham, Wales, GB
Full-time

Temporary Customer Care Advisor### Temporary Customer Care AdvisorTemporaryWrexham, UK £25,500.Our Customer Service team continually strive to deliver an excellent standard of service at all times ... Show more

 • Promoted

Sales Associate

BelstaffEllesmere Port, England, United Kingdom
Full-time

Belstaff was created by and for independent spirits.Join the team and make an impact as we build a legacy that surpasses our incredible past.Belstaff is a functional clothing brand founded to move ... Show more

Field Service Engineer

Brink'sChester, England, GB
Full-time

NoteMachine (A BRINK's Company).Days On / 4 Days Off | 09:00 - 20:30.As a Field Engineer at NoteMachine - You will be a Key Player in the Future of Cash Access.Join us at NoteMachine and take your ... Show more

 • Promoted

Mobile Team Leader - Grounds Maintenance (Wembley)

UK LANDSCAPES LTDWrexham, Wales, GB
Full-time

A leading grounds maintenance organization in the UK is seeking a Team Leader & Grounds Maintenance Operative for a mobile role in Wembley.Responsibilities include managing a team, performing maint... Show more

 • Promoted

Insurance Support Advisor

Aspire RecruitmentLiverpool, England, GB
Permanent

Insurance Support Advisor Salary - £26,000-£27,000 per annum Hours – Full time, permanent contract.Mon-Fri, 0900-1700 We are currently recruiting for an Insurance Support Advisor, to be based at on... Show more

 • Promoted

Field Sales Representative

Virgin Media O2Wrexham, Wales, GB
Full-time

About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real ... Show more

 • Promoted

Sales Advisor - Uncapped Commission

EELiverpool, ENG, GB
Full-time

Stanford House Birchwood WA3 7TH.If youre outgoing, full of energy and love talking to people, youd be better off in sales with EE.Maybe youve worked in retail, or hospitality before.You know how t... Show more

 • Promoted

Field Service Engineer

TieTalentChester, England, GB
Full-time +1

Be among the first 25 applicants.The Opportunity: Field Service Engineer.The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.If ... Show more

 • Promoted

Exterior Products Sales Advisor - £60,000 A Year - Part Time

Hillarys BlindsWallasey, United Kingdom Of Great Britain And Northern Ireland, UK
Part-time

Sales advisor role helping customers transform outdoor spaces.Flexible hours, self-employed, with potential for high earnings. Show more

 • Promoted

Exterior Products Sales Advisor - £60,000 A Year - Part Time

Exterior ProductsBlacon, United Kingdom Of Great Britain And Northern Ireland, UK
Part-time

Sales Advisor role for exterior products, offering flexible full or part-time hours and the potential for significant earnings.Advisors operate as self-employed individuals, helping customers impro... Show more