Resource & Scheduling Coordinator - 14 month maternity cover

We have an exciting opportunity for a 14 month maternity cover within our Response Resource & Scheduling team. This is a fantastic opportunity to build on your existing skills and develop your knowledge of our responsive repairs service.

What you'll be doing

As a Resource & Scheduling Coordinator, you will be responsible for supporting our Response Repairs operational teams, ensuring works are planned and coordinated effectively to deliver a high quality service to our customers. You will have responsibility for the day to day scheduling of responsive repairs, balancing priorities, skills, location and customer commitments to make the best use of available resources.

The role plays an important part in ensuring repairs are managed and delivered within required timescales, supporting our commitment to excellent customer service, operational performance and efficient service delivery.

The role will involve maintaining accurate records and working across several systems to ensure appointments are correctly booked, updated and progressed, maintaining accurate information at all times.

You will provide advice and support to customers while working closely with trade operatives, supervisors, colleagues and contractors, building strong working relationships to ensure the best possible outcomes. This includes helping to prioritise urgent repairs, reacting quickly to changes in demand and ensuring work is allocated efficiently to support operational performance targets.

We'll provide you with a structured training programme to help you build your knowledge of the service and systems you'll be using. You'll also work alongside the wider team to develop the knowledge needed to effectively support our Response Repairs colleagues.

About you

You'll have some experience working in a planning, scheduling or coordination role, with the ability to manage a demanding and fluctuating workload. Experience planning digital diaries for operatives within a repairs and maintenance environment would be advantageous.

You'll need to be organised, able to react quickly when priorities change and be confident managing multiple tasks simultaneously. You'll have strong attention to detail and be comfortable making decisions in a fast paced environment.

Experience using Uniclass, ROCC and DRS would be desirable, although not essential. You'll be comfortable learning new systems and ensuring information is always accurate and up to date.

You'll be a confident communicator, both written and verbal, with the ability to build positive working relationships with operatives, supervisors, customers and contractors. You'll understand the importance of excellent customer service and take pride in helping to deliver a responsive, efficient and reliable repairs service.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

This vacancy is being offered as a fixed term contract internally, if you would like to understand what that means for you please do reach out to the team via .

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.