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Pertemps Bond
Customer Service AdministratorPertemps Bond • Sunderland, North East, UK
Customer Service Administrator

Customer Service Administrator

Pertemps Bond • Sunderland, North East, UK
5 days ago
Salary
£13.48–£13.52 hourly
Job type
  • Full-time
Job description

We are delighted to be working in partnership with Northern Powergrid to recruit a Customer Service Administrator to join their growing team in September.

Northern Powergrid are the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.

We’re looking for people with a Customer First mind-set to provide a professional, quality service to customers as they strive to continually deliver a consistent 10 out of 10 experience for all of their customers.

The role will start out as an Administrative position for the first 3 months (Monday - Friday 8.30am - 4.30pm) then will lead into a Contact Centre role in the new year (Full training given) working on a 4 week shift pattern within the hours of 6am - 10pm (5 out of 7 days)

  • Based in Sunderland
  • Full training provided
  • Shifts run between 6am -10pm
  • 37 hours a week covering any 5 out of 7 days a week
  • Overtime availalbe
  • Free parking on site

Duties:

  • You will support customers with a variety of queries while delivering an exceptional level of service.
  • Accurately input and update customer data within internal systems
  • Maintain records and ensure all information is up to date
  • Support general administrative tasks across the team
  • Deliver an excellent customer experience in line with the company’s Quality Framework
  • Act as the first point of contact via telephone, email, SMS, and social media
  • Take ownership of enquiries and complaints, using initiative to find effective solutions
  • Update internal systems accurately to ensure smooth customer journeys
  • Work closely with internal teams and external partners to provide a seamless service

Essential Skills

  • Strong customer service skills
  • Good Administrative skills
  • Attention to detail
  • Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience
  • Good IT literacy, in particular a good working knowledge of Microsoft office packages
  • Excellent organisational skills

To submit your CV please click apply now!

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Customer Service Administrator • Sunderland, North East, UK

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