Service Advisor

Service Advisor

Rendlesham Area | Permanent | Full Time | Competitive Salary + Bonus

We are currently recruiting for an experienced and customer-focused Service Advisor to join an established Service Department in the Rendlesham Area.

This is a varied role, acting as the key link between customers, technicians, Parts and Warranty, ensuring repairs and servicing are managed efficiently and customers are kept informed throughout.

Key Skills & Experience

• Previous experience within a Service Department or similar customer-facing environment.
• Experience within agricultural, construction, horticultural or automotive industries is desirable.
• Excellent customer service and communication skills.
• Strong administrative and organisational skills, with the ability to prioritise and multitask.
• Confident building relationships with new and existing customers.
• Accurate record keeping, including job cards, service records and warranty administration.
• Self-motivated, proactive and able to use your own initiative.
• Confident working in a fast-paced environment and making decisions when required.
• Team player with a positive and professional attitude.
• Comfortable working across both office and workshop environments.
• Full UK driving licence required, as occasional customer site visits may be necessary.

The Role You will support the Service Manager with the day-to-day running of the department, manage customer enquiries, coordinate with technicians and Parts, maintain accurate records and ensure a consistently high level of customer service.

Hours: 40 hours per week, Monday–Friday,
Location: Rendlesham Area
Contract: Permanent, Full Time
Salary: £28,000 + Bonus


Benefits include: 32 days' annual leave including bank holidays, company sick pay, workplace pension, employee referral bonus, staff discounts, winter flu jab service, car tyre discount and life assurance.