Retail Team Member - Ripon
Summary
We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Fountains Abbey, answer their questions and help them make the most of their day.
Salary: 12.75 per hour
Contract Duration: Permanent
Working Hours: You'll work 805 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1 day per week between November and March, and 3 days per week between April and October. Typical shifts start at 10am and finish at 4:45pm, 5:15pm or 5:45pm, depending on the time of year. Weekend and Bank Holiday work is required, as well as occasional evening shifts in October.
Provisional Interview Date: Friday 18th September
Proposed Start Date: Early October
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
The shop at Fountains Abbey is an important part of the visitor experience, and in this role you’ll develop your knowledge of the site, as well as learn about retail at the National Trust.
The shop is a busy and varied environment, stocking a range of products across multiple departments, including locally sourced goods and plants. You’ll join a team of hard-working and friendly staff and volunteers, and report to the Retail Manager
To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.
What you'll be doing
As a Retail Team Member, you’ll offer visitors help and shopping advice, working as a team to deliver great service. You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust.
Other duties include receiving and unpacking deliveries, creating and maintaining displays both inside and outside, watering/looking after our plants, and keeping the shop floor and our storage facilities clean and organised. This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail.
Who we're looking for
We’d love to hear from you if you’re:
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Retail Team Member - Ripon • Ripon, North Yorkshire, United Kingdom
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