Job Description
As a Service Supervisor, you’ll be the driving force behind the team's delivery of a seamless, high-end hospitality experience for our passengers. You will:
Lead & Motivate – Inspire your team to exceed guest expectations
Deliver Excellence – Ensure top-tier service and presentation standards
Manage Operations – Oversee smooth lounge functionality and staff training
Innovate & Improve – Implement new ideas to enhance guest satisfaction
Work closely with the Lounge Manager to ensure compliance on our sops and excellence on our standards and service
Qualifications
What We’re Looking For:
Proven experience in hospitality, catering, or lounge management
Strong leadership & people management skills
A passion for delivering 5-star customer service
Ability to thrive in a fast-paced environment
Knowledge of health & safety and food safety standards
Ready to elevate guest experiences and lead an outstanding team?
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Lounge Supervisor - British Airways Lounges, Glasgow Airport • Glasgow, England, United Kingdom
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