Guest Experience Team Leader - London
Join the UK's most dynamic collection of hotels and restaurants
At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.
An exciting opportunity to join our Front of House team at our stunning, The May Fair Hotel as a Guest Experience Team Leader. As a key member of the Front of House leadership team, you will help shape the guest journey from arrival to departure, ensuring every interaction reflects the hotel's commitment to excellence.
Overview:
Welcome guests with warmth, professionalism, and an intuitive understanding of their needs
Oversee check in, check out, lobby presentation, and guest flow during peak times
Resolve guest concerns with confidence, empathy, and swift problem solving
Support VIP arrivals, special requests, and bespoke guest experiences
Train, mentor, and motivate team members to uphold 5 star standards
Collaborate with departments including Concierge, Housekeeping, and F&B to deliver a cohesive luxury experience
Maintain accurate guest records, preferences, and service notes to enhance future stays
About You:
Experience in a luxury hotel or high end hospitality environment
A natural leader with strong communication and guest facing confidence
Passionate about service excellence and creating memorable experiences
Calm, organised, and solutions focused in a fast paced environment
Strong understanding of Front Office operations and guest service standards
Professional appearance, impeccable manners, and a warm, engaging personality
Ability to inspire and support a team while maintaining high performance
Company Benefits:
Competitive salary
28 days Holiday per annum including Bank Holidays increasing with long service
Complimentary hot meals, salad bar and unlimited beverages provided daily
Recommend a Friend Scheme of up to 500 per friend recommended.
Annual complimentary night stays within our hotels
Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
Access to a discount platform for all of the most popular stores and outlets
Auto enrolment into our company pension scheme
Regular social events across all hotels
Annual company recognition events held in January each year
Wellbeing champions across all of our hotels
Access to our company doctor for medical appointments and occupational health support
Access for all hosts to our online learning platform Edwardian Academy
Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Experience Team Leader - London • London (Greater), London (Greater), United Kingdom
Head of Clubhouse Operations for The Parklangley Club in Greater London.This pivotal role focuses on elevating member experiences, leading hospitality teams, and driving commercial success.Candidat... Show more
Programme Team Leader, Diabetic Eye Screening.A driving license and access to a car is essential for the role.We are looking for a passionate and experienced Programme Team Leader to play a key rol... Show more
A vibrant food and beverage company in Greater London seeks an Assistant Store Manager to support daily operations and enhance guest experiences.Candidates should have at least one year of leadersh... Show more
A popular fast-casual café in Greater London seeks an Assistant Store Manager to support daily operations.The ideal candidate will have leadership experience and excel in a fast-paced environment.Y... Show more
Arcade is seeking a Host Restaurant Manager to lead the team at our Battersea location.In this role, you'll oversee daily operations, ensuring a seamless guest experience and building relationships... Show more
JOE & THE JUICE in Greater London is seeking an Assistant Store Manager to assist in daily store operations, ensuring high performance and guest experiences.Candidates should have at least 1 year o... Show more
Joe & The Juice in London is seeking an Assistant Store Manager for the North Audley Street location in Mayfair.You will support the Store Manager in daily operations, ensure top guest experiences,... Show more
Sephora USA, Inc is seeking a Regional Retail Manager to lead operations in the Greater London area.In this role, you'll be responsible for enhancing customer experiences, ensuring performance acro... Show more
A leading dining establishment in London seeks an exceptional General Manager.You will oversee guest experience, sales growth, and team development.The role requires 8+ years of hospitality experie... Show more
Joe & The Juice seeks a Store Manager in Greater London to lead daily operations and ensure excellent guest experiences.You will be accountable for team leadership, recruitment, and achieving sales... Show more
A leading sports retailer in Greater London is seeking an Assistant Store Manager to drive store performance and support the Store Manager.The ideal candidate will have around 2 years of retail man... Show more
Joe & The Juice at 96 Lordship Lane, East Dulwich in London is seeking an Assistant Store Manager to support the Store Manager in daily operations and drive high standards of guest experience.You w... Show more
Are you friendly, confident, and outgoing with plenty of enthusiasm and a can‑do attitude? If so, we have excellent fixed term (June-September 2026) opportunities for three Team Leaders to join our... Show more
Be among the first 25 applicants.Team Leader (Northwest London).Are you passionate about supporting people in their recovery journey and leading a team that makes a real impact in the community? We... Show more
This position is located at 158 Regent St Soho, London, , W1B5SW United Kingdom.To achieve the Anthropologie mission of creating an 'unimagined store experience' by developing a store culture that ... Show more
Joe & The Juice in Greater London is looking for a passionate Store Manager to oversee daily store operations.You will lead your team to achieve high performance in guest experiences and operationa... Show more
Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel.This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand.Enjoy the buzz of London... Show more
JOE & THE JUICE in Greater London seeks a passionate Store Manager to oversee daily operations and lead a dynamic team.You will ensure exceptional guest experiences and maintain high standards of q... Show more
Sephora UK is seeking a Regional Retail Manager to lead its London region.The role involves shaping retail strategies, enhancing customer experience, and maximizing performance across stores.Candid... Show more
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.This is how we’ve created the UK’s leading portfolio of urban places and... Show more
