At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
You will manage and respond to a high volume of enquiries from both internal and external customers, aiming to resolve issues at the first point of contact while delivering excellent service. This can be a challenging role that requires strong organisation and communication skills. You'll support work planners by supervising responsive repairs and compliance, arranging appointments promptly. Communicating clearly via phone, email, and systems, you'll keep databases up to date to ensure smooth service delivery. You'll maintain a customer-focused approach, uphold our business values, and handle all emails and paperwork within agreed timeframes. Additionally, you'll assist with financial tasks such as raising requisitions and processing invoices, support complaint and insurance processes within deadlines, help with quality control checks, and carry out any related tasks within your role's scope.
This role involves a mix of office attendance and remote working, providing the benefits of both environments.
Essential Criteria
Previous experience in a customer service or customer facing role.
Experience using multiple systems at the same time, including updating databases or case management systems accurately.
Preferred Criteria
Telephony or contact centre experience
Experience in property maintenance, repairs, or social housing environments
More about you
You'll be customer-focused with excellent communication skills, able to provide a positive experience while handling situations empathetically and confidently. You'll manage your time effectively, prioritising tasks under pressure to meet tight deadlines with strong planning skills. Experience updating in-house or bespoke databases, ideally in a property maintenance environment, is beneficial. You'll be comfortable working with multiple systems simultaneously and have a good understanding of Microsoft applications, including database management. Attention to detail and an appreciation for compliance are important. IT skills are preferred.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package - 35 days annual leave (including bank holidays) with the option to buy or sell leave
Cashback plan for healthcare costs - up to 500 saving per year
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more
Works Support - Preston • Salford, Greater Manchester, England
Senior Childrens Residential Support Worker.Senior Residential Support Worker – Children’s Home.Up to £37,834 (depending on qualification held)*.Are you a passionate and experienced support worker ... Show more
Make Every Day Count – Become a Mental Health Support Worker at Northern Healthcare.Great News – We're Investing in Our People!.At Northern Healthcare, we recognise the dedication and compassion ou... Show more
A healthcare agency in the UK is seeking experienced Support Workers and Healthcare Assistants for flexible agency roles in nursing homes and private hospitals.The successful candidates will suppor... Show more
Support Worker needed in Retford.Duties include personal care, meal preparation, and assisting with household tasks.Training and DBS assistance provided. Show more
Person-Centred Care That Truly Changes Lives.Full UK Driving Licence Required.This is more than a care role it's an opportunity to make a genuine difference at the moments that matter most.As a Com... Show more
Support Worker needed to assist a gentleman with a brain injury, providing care and supporting daily activities. Show more
A leading healthcare staffing agency is seeking compassionate Support Workers to provide care in Blackburn and surrounding areas.The role offers flexible full-time or part-time options across vario... Show more
Are you looking for a new career? Due to internal progression and expansion, we are recruiting for two Senior residential support workers.We have multiple homes that are based in Salford Area.Can y... Show more
Helping others improve and turn their lives around - there's no better feeling.It's what we do for thousands of people at more than 150 sites across the UK.We are looking for a confident Mental Hea... Show more
LLC is seeking a dedicated Support Worker in Burnley.This position offers both part-time and full-time hours, with competitive pay rates ranging from £13.Join our compassionate team and help provid... Show more
Support worker needed to help individuals gain independence and support them with daily activities and community outings. Show more
Salary £25,949 - £25,989 Per annum, Pro Rata | Part time, Permanent | 25 hours per week |.This role is not open to international sponsorship.Location: Great Harwood – a CQC outstanding service.Sche... Show more
Support Worker needed to provide care and support to individuals with mental health needs, including assisting with medical and welfare needs. Show more
Agency Children\'s Support Worker - Secure Unit.Hours: Flexible - Choose Your Own Shifts (Days, Nights & Weekends Available).Salary: Competitive hourly rate, dependent on experience.We are currentl... Show more
Central Recruitment is currently recruiting for Support Workers for a national organisation that houses and supports young people with complex needs.The roles are based in services across the North... Show more
Support Worker - Adults with Learning DisabilitiesWe are recruiting Support Workers to support adults with learning disabilities and challenging behaviour.Previous experience working with individua... Show more
My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting ... Show more
Senior-Residential-Support-Worker-JD-August-2022.Download Job Description" color_override=""].Job Title: Senior Residential Support Worker.Based on 10 shifts (including sleeps) per month.A 12 shift... Show more
We are recruiting Support Workers in Wales and England.Weve got opportunities in: Swansea, Carmarthenshire, Pembrokeshire, Powys, Nottinghamshire, Shropshire.The people we work with rely on their t... Show more
An exciting new Class 1 - Driver opportunity at DX! *** This is a Nightshift vacancy*** All about you You will be friendly, hard-working and love the buzz of getting things done.We value team pl... Show more
