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Service coordinator ClaphamPertemps TM • LONDON, South East, UK
Service coordinator Clapham

Service coordinator Clapham

Pertemps TM • LONDON, South East, UK
17 hours ago
Salary
£26,000.00 yearly
Job type
  • Full-time
Job description
Service Desk Administrator

Location: Clapham, London
Salary: £28,000 per annum
Hours: Full-time, Monday to Friday
Office-based

About the Role

We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.

The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.

This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.

Key Responsibilities
  • Schedule and coordinate engineers across London.
  • Allocate planned maintenance, servicing and reactive jobs to engineers.
  • Manage and update the engineers' daily schedules.
  • Liaise with engineers throughout the day to ensure jobs are completed on time.
  • Contact customers and residents to arrange appointments and access.
  • Manage incoming service requests and allocate jobs appropriately.
  • Monitor outstanding and completed works.
  • Update the service management system with job details and engineer information.
  • Ensure engineers have the correct job information and access details.
  • Follow up outstanding jobs, reports and paperwork.
  • Assist with organising PPM and servicing schedules.
  • Communicate changes to engineers and customers promptly.
  • Deal with general customer and service enquiries.
  • Assist with invoicing, purchase orders and general administration where required.
  • Maintain accurate records and filing systems.
  • Produce basic reports and spreadsheets.
  • Support the Service Manager and wider operations team with day-to-day administration.
  • Ensure a high level of customer service is maintained at all times.
About You

The ideal candidate will be:
  • Highly organised with excellent attention to detail.
  • Confident communicating by telephone and email.
  • Comfortable working in a busy, fast-paced service environment.
  • Able to prioritise multiple jobs and changing schedules.
  • Proactive and able to solve problems quickly.
  • Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
  • Professional and confident when dealing with customers and engineers.
  • A strong team player who can also work independently.
  • Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.
What We Offer
  • £28,000 per annum.
  • Full-time, office-based position in Clapham, London.
  • Monday to Friday working week.
  • Opportunity to join an established and growing engineering business.
  • Varied role with responsibility across the service and engineering operation.
  • Opportunity for career progression and development.
  • Supportive team environment.
The Opportunity

This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
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Service coordinator Clapham • LONDON, South East, UK

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