Operations Project Manager

Project Manager – IT, Operations & Compliance

Location: Newcastle (NE12 8BU)

Hybrid: 3 days office / 2 days remote

Hours: Monday–Friday, 40 hours per week

Salary: Up to £50,000 (DOE)

About the Role

Verisure are looking for a business-focused Project Manager to lead a varied portfolio of operational change, process improvement and transformation projects, with exposure across IT and Compliance.

This is a highly business-facing role where you’ll act as the connector between teams — ensuring projects are delivered, stakeholders are aligned, and actions don’t get lost along the way.

You’ll work across fast-moving initiatives, from improving business processes and operational performance through to technology change and compliance activity. You’ll help bring structure, momentum and ownership to projects that support the continued growth and success of the business.

This is a great opportunity for someone who enjoys variety, ownership, and working across multiple areas of a business rather than sitting within one specific function.

Please note: this is not a pure IT Project Manager role. We are looking for someone with strong business and operational change experience who can work effectively alongside IT and Compliance teams.

About Verisure

Verisure is the No.1 global leader in professionally monitored security, protecting around 6.2 million families and small businesses worldwide.

We operate as the market leader in 14 of the 18 countries we are present in, and our growth is built on a clear focus: protecting what matters most through innovation, service quality and operational excellence.

Every part of the business contributes to that mission, from front-line teams speaking with customers, to operational and technical teams ensuring systems, compliance and delivery run smoothly.

This role sits within that wider mission, helping ensure the business continues to deliver high-quality, secure and reliable services at scale.

What You’ll Be Doing

• Lead and coordinate business change, operational improvement and transformation projects from initiation through to delivery
• Act as the key link between Operations, IT, Compliance and wider business teams
• Drive progress by removing blockers, managing actions and keeping workstreams on track
• Support technology deployments and system changes where required, ensuring business readiness and successful adoption
• Manage operational improvement projects across multiple departments
• Coordinate audit, governance and certification activity (e.g. ISO 9001), ensuring evidence and actions are completed on time
• Maintain clear and consistent communication with senior stakeholders on progress, risks and decisions
• Organise and facilitate cross-functional meetings and project activity
• Identify and support continuous improvement opportunities across processes, systems and ways of working

What We’re Looking For

We’re not looking for someone who is only strong in one area. We’re looking for someone who can operate across all three:

• Business change and operational improvement – experience delivering projects that improve processes, ways of working or business performance
• IT and technology exposure – experience working alongside IT teams on system changes, technology projects or digital transformation
• Compliance and governance – experience working within regulated environments or supporting audits, risk, governance or certification activity

You’ll likely have experience in project coordination or project management, but what matters most is your ability to keep things moving, influence people, manage stakeholders and deliver successful outcomes.

The Kind of Person Who Will Succeed Here

• Highly organised and able to manage multiple priorities at once
• Confident working with different teams and personalities
• Strong communicator who can influence without authority
• Proactive, doesn’t wait for things to happen and drives projects forward
• Detail-focused and reliable in following through on actions
• Curious and willing to challenge and improve existing processes
• Motivated by personal goals, progression and ownership
• Comfortable working in a fast-paced, changing environment

Why This Role?

• Up to £50,000 salary (DOE)
• Hybrid working (3 days office / 2 days remote)
• Exposure across Operations, IT and Compliance - not just one function
• Wide variety of projects, from operational improvements to larger transformation initiatives
• Real ownership and visibility with senior leadership
• Opportunity to shape how projects are delivered across the organisation
• Clear progression opportunities into senior project or operational leadership roles
• Strong focus on internal development and promotion

Career Progression

This role offers genuine development into more senior positions within Operations and Project Leadership for the right individual.

You’ll gain exposure across multiple business areas and develop into a key figure in how change is delivered across the organisation.

Final Note

This is a business facing Project Manager role where success is defined not just by delivering projects, but by bringing people together, maintaining momentum and ensuring things get done.

We’re looking for someone who wants to step into a visible, influential role across IT, Operations and Compliance and grow with the business long term.