Job description
At Car Finance 247, we help customers find the right car finance through digital journeys supported by expert teams and strong partner relationships. Our Customer team focuses on improving the application journey, Members' Area, and wider customer experience so we can make car finance simpler, faster, and better for customers.
You'll join our Customer team as a hands-on Product Analyst, helping shape the digital journeys used by customers, partners, and internal teams throughout the application process and Members' Area.
This role is about understanding where journeys create friction, where we miss opportunities, and where better insight can lead to better customer and business outcomes. You'll use data, customer feedback, operational insight, and stakeholder input to identify problems worth solving, size the opportunity, and define clear, testable changes.
You'll work closely with Product, Technology, Operations, Compliance, and Customer teams to explore problems, map journeys, facilitate workshops, and turn insight into well-defined product improvements. SQL, product analytics, journey mapping, wireframing, and experimentation will all be important parts of how you work.
We release little and often, measure the impact, and iterate. Continuous discovery, prototyping, experimentation, and A/B testing are central to how we build - not activities that happen separately from delivery.
Experience in regulated financial services, ...