Creative Programmes Ambassador

Are you looking for an exciting challenge? If you’re a people person and love art and the outdoors, this could be the perfect role for you. Kew’s Creative Programmes are looking to recruit a team of outgoing and friendly Ambassadors who will help our visitors engage with the new programmes at Kew. Working within the Visitor Operations Team, you will be responsible for welcoming visitors to the artistic Installations that have been specially commissioned for the programmes. You will also help visitors understand the best way to interact with the Installations, undertaking some queue management and providing guidance on the best way to experience them. There are 2 x part time opportunities available where you will complete 26.50hrs on average per week (annualised), and 2 x zero hours opportunities available. Please state in your application if you would be like to considered for part time, zero hours, or both. Your primary duties are to encourage visitors to interact with the Installations by providing a warm and outgoing welcome. You will also be responsible for handling visitor queries about the Installations or the Gardens in general. Finally, you will need to confidently and respectfully inform visitors on the appropriate way to engage with the Installations, and monitor their behaviour to ensure the safety of visitors and the Installations. You will have an outgoing, friendly manner, and have experience working in a customer facing role, ideally at a visitor attraction. Great communication skills are a must, as is the ability to be self motivated and confident. Due to Kew’s nature as an outdoor site, this role will be based outdoors, in a range of weather conditions. It can involve long periods of standing and the ability to ride a bicycle will prove to be useful when travelling between the different installations across the gardens. There are 2 x part time opportunities available where you will complete 26.50hrs on average per week (annualised), and 2 x zero hours opportunities available. Please state in your application if you would be like to considered for part time, zero hours, or both. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi. The salary for this position is£26,234 (pro rata) per annum [Band A] Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone. Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew. No agencies please. J-18808-Ljbffr